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Description
Forge strong connections with your most significant and valuable clients through loyalty and reward initiatives designed specifically for them. The Oracle CrowdTwist Loyalty and Engagement platform enhances profitability, strengthens customer relationships, and boosts retention rates. By capturing data with each customer interaction, you can create a comprehensive 360-degree profile that enables tailored communication and offerings. Foster customer loyalty by ensuring seamless loyalty experiences across all touchpoints, whether they are physical or digital. Gather actionable insights from customer interactions across various channels and leverage this information to enhance your relationships. Go beyond mere transactions by engaging customers through gamification, gaining insight into their motivations and the reasons behind their purchases. This holistic approach will not only elevate customer satisfaction but also drive long-term loyalty and advocacy for your brand.
Description
Csmart CVM is an innovative platform powered by artificial intelligence, designed to help telecom operators and businesses enhance customer lifetime value through personalized and data-driven engagement strategies. By utilizing AI and machine learning analytics, as well as generative AI, it analyzes customer behavior, anticipates their needs, and provides customized promotions, loyalty incentives, and content delivery through various channels such as WhatsApp, email, and SMS.
The platform boasts several key features:
- Engaging rewards and gamification strategies to improve customer retention.
- Omnichannel marketing campaigns that offer personalized deals.
- Behavioral intelligence that allows for effective predictive targeting.
- Campaign precision achieved through insights driven by AI.
- Configurable loyalty programs tailored to meet individual customer requirements.
With its ability to seamlessly integrate with existing CRM and BSS systems, Csmart CVM reshapes marketing efforts into a powerful revenue-generating engine, thereby enhancing customer engagement, lowering churn rates, and fostering sustainable business growth. Furthermore, this transformation not only increases profitability but also ensures that businesses remain competitive in an ever-evolving market landscape.
API Access
Has API
API Access
Has API
Integrations
Bazaarvoice
Bronto Marketing Platform
Facebook
Instagram
Oracle Audience Segmentation
Oracle Cloud CX
Oracle Digital Assistant
Oracle Marketing
Salesforce
X (Twitter)
Integrations
Bazaarvoice
Bronto Marketing Platform
Facebook
Instagram
Oracle Audience Segmentation
Oracle Cloud CX
Oracle Digital Assistant
Oracle Marketing
Salesforce
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/marketing/customer-loyalty/
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Product Features
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Loyalty Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label
Product Features
Loyalty Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label
