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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Crow is an innovative language user interface tailored for contemporary software, designed specifically for developers to seamlessly integrate a fully functional AI copilot into their applications with minimal effort. Rather than starting from scratch to create a chatbot or copilot—complete with backend endpoint wiring, user interface design, user state management, contextual handling, and tool call capabilities—Crow simplifies the entire process. By incorporating just a small script into your frontend, Crow takes charge of everything else; it interfaces with your backend endpoints, transforms registered APIs (through OpenAPI specifications or endpoint URLs) into actionable tools, and oversees authentication to ensure that AI-driven tasks align with your current user permissions. To enhance the copilot's contextual awareness, Crow allows the ingestion of website content, documentation, or various files, enabling the AI to accurately answer questions specific to your domain. Once set up, the copilot is capable of not only engaging in conversational exchanges but also performing actions like reading and writing data. This streamlined integration ultimately empowers developers to enhance user experiences with advanced AI functionalities.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ASAPP
Ada
Amazon Connect
Amazon Lex
Avaamo
Cognigy.AI
Decagon
ElevenLabs
Five9
Gryphon ONE
Hume AI
Invoca
LiveKit
Medallia
Netomi
Observe.AI
Qualtrics XM Platform
Retell AI
Salesforce Agentforce Service
Zendesk

Integrations

ASAPP
Ada
Amazon Connect
Amazon Lex
Avaamo
Cognigy.AI
Decagon
ElevenLabs
Five9
Gryphon ONE
Hume AI
Invoca
LiveKit
Medallia
Netomi
Observe.AI
Qualtrics XM Platform
Retell AI
Salesforce Agentforce Service
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.0060 per agent minutes
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crow

Country

United States

Website

www.usecrow.org

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Alternatives

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