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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Crow Canyon has developed an innovative HR Request Management System utilizing Office 365 and SharePoint, designed to streamline the routing of employee inquiries and issues directly to HR personnel, thereby enhancing efficiency and expediting the resolution of requests. HR departments often deal with a wide range of requests that involve multiple forms and routing procedures; however, Crow Canyon’s solution simplifies this complexity by effectively gathering necessary information, directing it to the appropriate staff members, and ensuring prompt follow-up. By automating current forms and manual routing tasks, companies can significantly elevate employee service quality and boost the productivity of their Human Resources teams. Moreover, this system not only facilitates a user-friendly, centralized platform for employees to submit HR requests, but it also leads to increased productivity for HR staff by automating the entire request, routing, and tracking process. This approach minimizes the need for time-consuming follow-up calls regarding request statuses and additional information. Ultimately, by standardizing request procedures and processes, organizations can achieve greater efficiency and compliance within their HR departments. In addition, a streamlined system enhances overall employee satisfaction as it provides clarity and reduces frustration related to HR requests.

Description

ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CLogic No 
Aluma Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
SAP Store No 

Integrations

3CLogic Yes 
Aluma No 
Microsoft 365 No 
Microsoft Outlook No 
Microsoft SharePoint No 
SAP Store Yes 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Crow Canyon Software

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/sharepoint-hr/

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com

Product Features

Human Resources

360 Degree Feedback No 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking Yes 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management No 
Timesheets No 
Training Management No 

Onboarding

Course Management No 
Document Management No 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook No 
Employee Portal No 
File Management No 
Job Description Management No 
Orientation Management No 
Self Service Portal No 
Task Management No 
Tax Forms No 
Training Management No 

Relocation

Content Library No 
Cost Management No 
Employee Portal No 
Expense Management No 
Immigration Management No 
Move Progress Tracking No 
Onboarding No 
Reimbursement Management No 
Surveys & Feedback No 
Tax Management No 
Vendor Management No 

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