Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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QuickApps is a No-code SharePoint application development and business process automation solution that is packed with powerful web apps. It enables business experts to create applications and automate business processes at an 80% faster turnaround time with a simple point-and-click configuration.
QuickApps accelerates, simplifies, and democratizes app development to help organizations transform digitally.
QuickApps can be used by the SharePoint On-Premise and SharePoint Online business users alike to:
Create insightful Dashboards & Charts
Automate business reports
Data Consolidation and Aggregation
Create Dynamic Navigation and Dynamic Forms
More than 75,000 professionals and 200 organizations rely on QuickApps to accelerate and simplify app development on SharePoint.
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Crow Canyon Contract Management
Crow Canyon's Contract Management application for Office 365 and SharePoint streamlines the organization of contracts related to IT, Assets, and Equipment. By utilizing this system, users can save both time and money, enhance operational efficiency, and manage their contracts more effectively. The complexity of tracking contracts and licenses can become burdensome when relying on manual methods or spreadsheets. Our automated Office 365 & SharePoint Contract Management solution simplifies the contract handling process, ensuring a thorough record of existing contracts, their renewal dates, terms, costs, and designated responsible parties. When integrated with our Asset Management or Equipment Tracking solutions, it creates a comprehensive interactive application that consolidates support contracts, maintenance agreements, warranties, licenses, and more for a seamless contract management experience. Additionally, all contracts and related documents are stored in a centralized library repository within SharePoint. The system also interconnects all renewals, tasks, revisions, and approvals to provide a detailed overview of contract activities, making contract oversight not only easier but also more effective. This holistic approach guarantees that nothing is overlooked in the contract management lifecycle.
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Crow Canyon HR Request Manager
Crow Canyon has developed an innovative HR Request Management System utilizing Office 365 and SharePoint, designed to streamline the routing of employee inquiries and issues directly to HR personnel, thereby enhancing efficiency and expediting the resolution of requests. HR departments often deal with a wide range of requests that involve multiple forms and routing procedures; however, Crow Canyon’s solution simplifies this complexity by effectively gathering necessary information, directing it to the appropriate staff members, and ensuring prompt follow-up. By automating current forms and manual routing tasks, companies can significantly elevate employee service quality and boost the productivity of their Human Resources teams. Moreover, this system not only facilitates a user-friendly, centralized platform for employees to submit HR requests, but it also leads to increased productivity for HR staff by automating the entire request, routing, and tracking process. This approach minimizes the need for time-consuming follow-up calls regarding request statuses and additional information. Ultimately, by standardizing request procedures and processes, organizations can achieve greater efficiency and compliance within their HR departments. In addition, a streamlined system enhances overall employee satisfaction as it provides clarity and reduces frustration related to HR requests.
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