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Average Ratings 0 Ratings
Description
Crow Canyon has developed an innovative HR Request Management System utilizing Office 365 and SharePoint, designed to streamline the routing of employee inquiries and issues directly to HR personnel, thereby enhancing efficiency and expediting the resolution of requests. HR departments often deal with a wide range of requests that involve multiple forms and routing procedures; however, Crow Canyon’s solution simplifies this complexity by effectively gathering necessary information, directing it to the appropriate staff members, and ensuring prompt follow-up. By automating current forms and manual routing tasks, companies can significantly elevate employee service quality and boost the productivity of their Human Resources teams. Moreover, this system not only facilitates a user-friendly, centralized platform for employees to submit HR requests, but it also leads to increased productivity for HR staff by automating the entire request, routing, and tracking process. This approach minimizes the need for time-consuming follow-up calls regarding request statuses and additional information. Ultimately, by standardizing request procedures and processes, organizations can achieve greater efficiency and compliance within their HR departments. In addition, a streamlined system enhances overall employee satisfaction as it provides clarity and reduces frustration related to HR requests.
Description
OpenText Service Management Aviator serves as a reliable, context-aware AI solution tailored for IT service management (ITSM) and enterprise service management (ESM), built upon an organization’s unique knowledge, policies, procedures, and documentation. By enabling employees to find answers more swiftly, it enhances service desk efficiency and expands service operations while ensuring adherence to governance and AI sovereignty. With AI-powered self-service capabilities, users can easily address how-to inquiries, submit service requests, and engage in guided automation across various departments, including IT and HR. Service desk agents benefit from a wealth of contextual information linked to incoming tickets, featuring AI-generated summaries and proposed solutions. Moreover, Aviator can convert resolved tickets into comprehensive knowledge articles complete with summaries, tags, and categorization, which aids organizations in broadening their self-service resources. It also excels in intelligent ticket routing, provides solution recommendations, facilitates autonomous fulfillment, and promotes the creation of new knowledge, ultimately fostering a more efficient and informed workplace environment. This holistic approach not only streamlines processes but also empowers employees to leverage AI-driven resources effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Aluma
Yes
Microsoft 365
Yes
Microsoft Outlook
Yes
Microsoft SharePoint
Yes
OpenText Aviator
No
OpenText Aviator Platform
No
OpenText Aviator Studio
No
OpenText DevOps Aviator
No
OpenText Experience Aviator
No
Integrations
Aluma
No
Microsoft 365
No
Microsoft Outlook
No
Microsoft SharePoint
No
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText Aviator Studio
Yes
OpenText DevOps Aviator
Yes
OpenText Experience Aviator
Yes
Pricing Details
$249 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Crow Canyon Software
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/sharepoint-hr/
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/service-management-aviator
Product Features
Human Resources
360 Degree Feedback
No
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
No
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No