Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 11 Ratings

Total
ease
features
design
support

Description

Craft.io is more than just a tool for planning, prioritization and visualization. Each feature in the platform was carefully selected to help you make better product choices and achieve your goals. This is achieved by providing a framework that meets the needs of highly-performing PM teams.

Description

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dropbox Yes 
Jira Yes 
Jira Work Management Yes 
Slack Yes 
Trello Yes 
Box No 
GitHub Yes 
GitLab Yes 
Google Drive Yes 
ITONICS Yes 
Mailchimp No 
Microsoft Azure No 
Microsoft Project No 
QuickBooks Online Advanced No 
Salesforce No 
Stackreaction No 
Textmetrics Yes 
WordPress No 
Zapier No 

Integrations

Dropbox Yes 
Jira Yes 
Jira Work Management Yes 
Slack Yes 
Trello Yes 
Box Yes 
GitHub No 
GitLab No 
Google Drive No 
ITONICS No 
Mailchimp Yes 
Microsoft Azure Yes 
Microsoft Project Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Stackreaction Yes 
Textmetrics No 
WordPress Yes 
Zapier Yes 

Pricing Details

$39 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Craft.io

Founded

2015

Country

Israel

Website

craft.io

Vendor Details

Company Name

OneDesk

Founded

2008

Country

Canada

Website

www.onedesk.com

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management No 
Content Management No 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Kanban

Collaboration Tools No 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board Yes 
Prioritization Yes 
Project Planning Yes 
Roadmapping Yes 
Supports Scrum No 
Task Management No 
Time Tracking No 

OKR

Benchmarking No 
Feedback Management Yes 
Goal Management Yes 
KPIs No 
Prioritization No 
Progress Tracking No 
Strategic Planning Yes 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management No 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking Yes 
Design Management Yes 
Document Management No 
Product Data Management Yes 
Project Management Yes 
Requirements Management Yes 
Supplier Management No 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management Yes 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Project Portfolio Management

Budget Management Yes 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management Yes 
Status Tracking Yes 
Task Management Yes 
Time & Expense Tracking Yes 

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