Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Coseer offers a comprehensive collection of complimentary tools designed to enhance efficiency in your everyday business tasks. By utilizing our free resources, you can conserve both time and financial resources while managing your business operations. Our platform guarantees the safety and confidentiality of your data, as there is no transfer of information to external servers, nor do we utilize any third-party plugins. Over time, companies can significantly reduce costs and save precious time through the automation of various processes. Each tool is developed with state-of-the-art technology, prioritizing an exceptional user experience. Ultimately, embracing these tools can lead to greater productivity and streamlined workflows.
Description
Zoom Virtual Agent is an AI-powered conversational customer support platform designed to automate service interactions across phone, web chat, and mobile applications. The software uses natural language understanding and agentic AI to interpret customer requests, maintain conversational context, and complete multistep tasks. Its voice agents provide automated phone support, answer questions, perform actions, and route callers through Zoom Contact Center. Chat agents enable businesses to provide personalized digital assistance through websites, mobile applications, and supported contact center messaging channels. Zoom Virtual Agent includes an AI receptionist that greets callers, schedules appointments, takes messages, and directs inquiries to appropriate departments. Its AI Studio provides low-code development tools for designing conversational agents, configuring personalities, defining instructions, and creating automated workflows. Integration capabilities connect agents with customer relationship management systems, knowledge bases, ticketing platforms, and external APIs to retrieve information and update records. The platform supports multilingual interactions, customizable AI voices, human agent handoffs, and contextual information sharing across Zoom customer experience products. Reporting tools provide insights into customer engagement, automated resolution rates, conversation duration, cost savings, and agent performance.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Cal ID
No
Zoom
No
Zoom Phone
No
Zoom Workplace
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Coseer
Founded
2012
Country
United States
Website
coseer.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/virtual-agent/
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
Yes
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No