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Description
Monitor the evolution of your overall scoring by analyzing the feedback you receive. Our organized dashboard ensures you stay updated with incoming responses, while our comprehensive reports assist you in assessing the quality of your service. You can receive immediate feedback regarding the effects of any alterations made to your customer service approach. Understand the factors leading to cancellations or product returns, and promptly address any criticism, empowering yourself with knowledge about your strengths and areas for improvement. Callexa is an innovative service that encourages openness to feedback, and we invite you to explore our offering for free; if you have any requests, just reach out to us! Utilizing modern one-click surveys rooted in the Net Promoter® Score (NPS) methodology, we gauge how likely your customers are to recommend your business to others. This method holds customers accountable for their endorsements, resulting in more precise evaluations compared to standard anonymous ratings. NPS has been adopted by numerous reputable companies, and it has consistently demonstrated the ability to yield higher response rates. Additionally, our platform is designed to continuously evolve, incorporating user feedback to enhance overall effectiveness.
Description
You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$11.70 per month
Free Trial
Free Version
Pricing Details
$49.99 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OnDemand Web Solutions
Founded
2011
Country
Germany
Website
www.callexa.com
Vendor Details
Company Name
piHAPPINESS
Founded
2018
Country
United States
Website
www.pihappiness.com
Product Features
Proposal Management
Automatic Formatting
Calendar Management
Collaboration
Contact Management
Content Repository
Document Management
Electronic Signature
Knowledge Library
Pipeline Management
RFP Management
Requirements Management
Revision Management
Task Management
Templates
Version Control
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis