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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Monitor the evolution of your overall scoring by analyzing the feedback you receive. Our organized dashboard ensures you stay updated with incoming responses, while our comprehensive reports assist you in assessing the quality of your service. You can receive immediate feedback regarding the effects of any alterations made to your customer service approach. Understand the factors leading to cancellations or product returns, and promptly address any criticism, empowering yourself with knowledge about your strengths and areas for improvement. Callexa is an innovative service that encourages openness to feedback, and we invite you to explore our offering for free; if you have any requests, just reach out to us! Utilizing modern one-click surveys rooted in the Net Promoter® Score (NPS) methodology, we gauge how likely your customers are to recommend your business to others. This method holds customers accountable for their endorsements, resulting in more precise evaluations compared to standard anonymous ratings. NPS has been adopted by numerous reputable companies, and it has consistently demonstrated the ability to yield higher response rates. Additionally, our platform is designed to continuously evolve, incorporating user feedback to enhance overall effectiveness.

Description

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$11.70 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$49.99 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OnDemand Web Solutions

Founded

2011

Country

Germany

Website

www.callexa.com

Vendor Details

Company Name

piHAPPINESS

Founded

2018

Country

United States

Website

www.pihappiness.com

Product Features

Proposal Management

Automatic Formatting No 
Calendar Management No 
Collaboration No 
Contact Management Yes 
Content Repository Yes 
Document Management Yes 
Electronic Signature Yes 
Knowledge Library No 
Pipeline Management No 
RFP Management No 
Requirements Management No 
Revision Management No 
Task Management No 
Templates Yes 
Version Control No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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