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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Copilot Data is a productivity-enhancing tool powered by artificial intelligence that seamlessly integrates with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams. This innovative tool boosts user efficiency by offering smart support for tasks such as document generation, data interpretation, presentation crafting, email organization, and meeting planning. Utilizing advanced language models, Copilot Data simplifies and automates various workflows while maintaining high standards of security and compliance for enterprises, ultimately aiding businesses in achieving greater operational efficiency. Additionally, its features are designed to adapt to the specific needs of users, making it an invaluable asset for any organization looking to improve productivity.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Ada No 
Amazon Lex No 
Cartesia Sonic No 
Cognigy.AI No 
Daily No 
Decagon No 
Five9 No 
Genesys Cloud CX No 
Gryphon ONE No 
Hume AI No 
LiveKit No 
LivePerson No 
Microsoft 365 Yes 
NLX No 
Netomi No 
Observe.AI No 
Replicant No 
Retell AI No 
Salesforce Agentforce Service No 
Sierra No 

Integrations

Ada Yes 
Amazon Lex Yes 
Cartesia Sonic Yes 
Cognigy.AI Yes 
Daily Yes 
Decagon Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Gryphon ONE Yes 
Hume AI Yes 
LiveKit Yes 
LivePerson Yes 
Microsoft 365 No 
NLX Yes 
Netomi Yes 
Observe.AI Yes 
Replicant Yes 
Retell AI Yes 
Salesforce Agentforce Service Yes 
Sierra Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Copilot Data Almund

Founded

2024

Country

United Kingdom

Website

copilotdata.io

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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