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Description
Microsoft has introduced Copilot Checkout and Brand Agents, innovative AI-enhanced commerce features aimed at streamlining the customer journey from exploration to purchase, allowing users to discover, evaluate, and finalize transactions within an AI chat without leaving the conversation, all while ensuring that merchants retain oversight of the sale and customer interactions. The Copilot Checkout feature integrates a seamless conversational shopping and payment process into the Microsoft Copilot AI platform, enabling customers to inquire about products, receive tailored recommendations, compare choices, and finalize purchases directly within the chat interface, eliminating the need for redirects and enhancing the user experience, with payment processing managed through established partners such as PayPal, Shopify, and Stripe. Additionally, Brand Agents serve as AI-driven shopping assistants that merchants can implement on their own websites, initially through platforms like Shopify and Microsoft Clarity, to offer personalized brand-centric conversational support, address customer inquiries in the brand’s unique tone, and assist visitors in navigating inventory and overcoming concerns. This combination of tools not only enhances the shopping experience but also empowers brands to maintain their identity and engage customers more effectively.
Description
Flowcart is a commerce platform designed for WhatsApp that assists B2C brands in enhancing customer acquisition, accelerating conversions through an in-chat product catalog and one-tap checkout, and fostering customer loyalty via gamified broadcasts, automated recovery efforts, and rewards programs. In addition to campaign management, Flowcart facilitates comprehensive customer journeys that encompass lead capture, tailored flows, cart recovery, cash on delivery verification, order tracking, support transitions, and revenue analytics, all within the WhatsApp interface. It seamlessly integrates with a wide range of platforms, including storefronts like Shopify, WooCommerce, Magento, and WordPress, as well as ERPs such as Odoo and SAP, and CRMs like HubSpot and Zoho, supplemented by APIs and webhooks for bespoke workflows. Furthermore, Flowcart supports in-chat payments through prominent providers such as Peach Payments, Paystack, M-Pesa, Razorpay, and Stripe, enabling customers to explore, purchase, and reorder directly in the chat without needing to exit the conversation. This approach not only streamlines the shopping experience but also empowers brands to engage with their customers more effectively throughout the entire purchasing process.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Shopify
Stripe
ERPNext
HubSpot CRM
HubSpot Customer Platform
M-PESA
Magento
Microsoft Clarity
Microsoft Copilot
Odoo
Integrations
Shopify
Stripe
ERPNext
HubSpot CRM
HubSpot Customer Platform
M-PESA
Magento
Microsoft Clarity
Microsoft Copilot
Odoo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$70/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents
Vendor Details
Company Name
Flowcart
Founded
2020
Country
United States
Website
flowcart.ai/