Learn More

Average Ratings 674 Ratings

Total
ease
features
design
support

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Convoso: The Ultimate Dialer for Sales Teams Who Mean Business Since 2006, Convoso has redefined what it means to excel in outbound sales. Powered by cutting-edge AI, our platform doesn’t just support growth—it drives domination. We’re here to help you stand out, boost profitability, connect with more leads, and crush engagement like never before. And don’t worry—our built-in compliance tools ensure you stay on the right side of TCPA and all the other regulations. Convoso is trusted by thousands of businesses across industries like insurance, financial services, solar, home services, BPOs, lead generation, and legal. We’re not just a dialer. We’re the tool that closers rely on to win.

Description

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Balto
Salesforce
Airkit
AmplifAI
CallFinder
Cherwell Software
Daisee
Echo AI
Gong
HubSpot Customer Platform
IBM watsonx Assistant
LiveRecover
PingTreeSystems
Ringba
Salesforce Service Cloud
Shelf
Thrive Global
adepsi
boberdoo
livepro

Integrations

Balto
Salesforce
Airkit
AmplifAI
CallFinder
Cherwell Software
Daisee
Echo AI
Gong
HubSpot Customer Platform
IBM watsonx Assistant
LiveRecover
PingTreeSystems
Ringba
Salesforce Service Cloud
Shelf
Thrive Global
adepsi
boberdoo
livepro

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Convoso

Founded

2006

Country

United States

Website

www.convoso.com

Vendor Details

Company Name

NICE

Founded

1986

Country

United States

Website

www.nice.com

Product Features

Auto Dialer

Convoso’s Auto Dialer stands out as the premier solution for enhancing agent productivity and improving sales results. This innovative tool is engineered to connect agents with potential customers more swiftly, utilizing sophisticated algorithms to assess agent readiness and likelihood of successful calls, which minimizes idle time and maximizes efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that secure sales. In contrast to conventional dialers, Convoso’s Auto Dialer integrates effortlessly with compliance mechanisms to prevent TCPA infractions while streamlining lead engagement. It has the capability to recognize voicemails, eliminate unqualified leads, and prioritize high-potential prospects, all while facilitating rapid lead contact. With the ability to conduct 5,000 simultaneous calls and connect with leads in less than 3 seconds, Convoso’s Auto Dialer is the leading choice for high-achieving call centers.

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Convoso stands out as a premier AI-enhanced call center solution poised to revolutionize outbound sales and customer interactions. Equipped with state-of-the-art features for dialing, compliance management, and data analytics, Convoso empowers call centers to enhance efficiency, refine marketing strategies, and increase conversion rates. Its sophisticated capabilities—including predictive dialing, instantaneous lead allocation, and customizable scripts—allow agents to engage with the most promising leads swiftly while ensuring adherence to TCPA and other legislative standards. With a reputation for excellence among numerous businesses in various sectors, Convoso boasts the industry's highest contact rates, enabling call centers to improve profitability while minimizing expenses. Whether you're overseeing a compact team or expanding your operations, Convoso offers the technology and guidance necessary for achieving long-term success. More than just a software solution, Convoso acts as a dedicated ally in your journey towards call center excellence.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Center as a Service (CCaaS)

Convoso’s CCaaS (Contact Center as a Service) platform represents the pinnacle of innovation for contemporary call centers aiming to enhance growth and optimize their processes. Leveraging the power of artificial intelligence, Convoso provides a comprehensive suite of integrated tools specifically designed to improve every aspect of the customer experience while ensuring operational efficiency and adherence to regulations. With features such as predictive dialing, cutting-edge answering machine detection, real-time analytics, and customizable scripting, Convoso empowers contact centers to increase connection rates, lower expenses, and expedite sales closures. Additionally, tools for managing Caller ID reputation and advanced compliance measures enable you to concentrate on expanding your business without the concerns of TCPA infractions or spam filters. Engineered to support large-scale campaigns, Convoso allows call centers to execute over a billion calls each month, all while maintaining personalized communication and exceptional customer engagement.

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Email Marketing

Convoso's email marketing features provide businesses with the tools to improve customer engagement and increase conversion rates through automated campaigns and tailored communication. The platform employs intelligent triggers to send emails automatically based on specific actions of leads—such as the number of calls made or the results of those calls—ensuring that outreach is both timely and pertinent. This automation enhances operational efficiency, allowing agents to focus on interactions that add the most value. With the help of dynamic fields, users can design customizable email templates that are reusable across various campaigns, leading to a notable increase in transaction rates. By using targeted subject lines, engaging content, and optimal timing, Convoso enables businesses to achieve greater open rates and build meaningful relationships with their customers.

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Predictive Dialer

Convoso's Predictive Dialer stands out as an exceptional tool tailored for enhancing agent productivity and improving sales results. Engineered to swiftly connect agents with live prospects, it leverages sophisticated algorithms to anticipate agent availability and the likelihood of successful calls, thereby reducing idle time and amplifying overall efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Predictive Dialer is designed to effortlessly integrate with compliance systems, safeguarding your operations against TCPA infractions while enhancing lead engagement. It can identify voicemails, eliminate unqualified leads, and prioritize valuable prospects—all while ensuring rapid response times. Boasting the capability to execute 5,000 simultaneous dials and connect with leads in less than 3 seconds, Convoso’s Predictive Dialer is recognized as a frontrunner in the realm of high-performing call centers.

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Ringless Voicemail Drop

Convoso’s Ringless Voicemail Drop revolutionizes outbound campaigns by enabling your contact center to deposit tailored messages directly into voicemail inboxes, bypassing the need to ring the recipient's phone. This method allows you to connect with leads without interrupting their daily routine, resulting in a smooth and unobtrusive communication experience. With Convoso, you can design compelling messages that resonate with your target audience, enhancing your campaign's effectiveness and interaction rates. Paired with our cutting-edge automation tools, you'll be equipped to reach a multitude of leads swiftly, allowing your agents to concentrate on engaging in live conversations with the most promising prospects. Our Ringless Voicemail Drop feature adheres to federal regulations, ensuring compliance and a professional outreach strategy. Whether your focus is on sales, lead generation, or setting appointments, Convoso empowers you to optimize contact opportunities while elevating the overall customer experience.

Sales Dialers

Convoso's Sales Dialer represents the pinnacle of efficiency for sales agents, significantly enhancing their productivity and sales results. Engineered to expedite connections between agents and live prospects, this tool employs sophisticated algorithms to forecast agent availability and the likelihood of successful calls, resulting in reduced idle time and heightened efficiency. With Convoso, your team can concentrate on what truly matters: engaging in impactful conversations that lead to successful deals. In contrast to conventional dialers, Convoso’s Sales Dialer incorporates compliance features that protect against TCPA violations while streamlining lead outreach. It can identify voicemails, eliminate unqualified leads, and highlight high-potential prospects, all without sacrificing the rapid speed at which leads are contacted. Capable of handling 5,000 simultaneous dials and connecting with leads in less than 3 seconds, Convoso’s Sales Dialer stands out as the premier solution for high-achieving call centers.

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure
Dialfire Reviews

Dialfire

cloud IT Services
QEval Reviews

QEval

Etech Global Services