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Description

ConvergePoint’s incident management solution streamlines and fortifies the investigative processes within organizations. Utilizing the Microsoft 365 ecosystem, our software consolidates incident reporting, automates various workflows, offers access based on user roles, and improves root cause analysis, corrective measures, and case resolution outcomes. This comprehensive approach not only enhances efficiency but also ensures a more thorough examination of incidents.

Description

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Active Directory No 
AppSignal No 
Buildkite No 
Cisco Catalyst Center No 
Dynatrace No 
GitHub No 
Grafana Cloud No 
IsDown No 
Jenkins No 
Jira Work Management No 
ManageEngine OpManager No 
Okta No 
Paessler PRTG No 
Prometheus No 
SolarWinds Loggly No 
Splunk Cloud Platform No 
Sqreen No 
Stackify Retrace No 
Sysdig Secure No 
Zabbix No 

Integrations

Active Directory Yes 
AppSignal Yes 
Buildkite Yes 
Cisco Catalyst Center Yes 
Dynatrace Yes 
GitHub Yes 
Grafana Cloud Yes 
IsDown Yes 
Jenkins Yes 
Jira Work Management Yes 
ManageEngine OpManager Yes 
Okta Yes 
Paessler PRTG Yes 
Prometheus Yes 
SolarWinds Loggly Yes 
Splunk Cloud Platform Yes 
Sqreen Yes 
Stackify Retrace Yes 
Sysdig Secure Yes 
Zabbix Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free for 10 users. Kindly check our pricing page for more information
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ConvergePoint

Founded

2001

Country

United States

Website

www.convergepoint.com

Vendor Details

Company Name

Squadcast

Founded

2017

Country

United States

Website

www.squadcast.com/

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Emergency Notification

Contact Management No 
Geo Targeting No 
Mass Notifications No 
Scenario Planning No 
Templates No 
Two-Way Communication No 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling Yes 
Task Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

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