Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ConsumerAffairs operates independently and is not affiliated with any government entity. The companies featured on our platform may compensate us for being recognized as Authorized Partners or when you engage with our links, phone numbers, or forms. Our primary aim is to provide general information, and it is crucial for individuals to conduct their own evaluations tailored to their unique financial situations and consult with their personal investment, financial, tax, and legal professionals. We strive to eliminate negative experiences for both consumers and brands, and our business structure is designed to uphold this goal. Our team dedicates significant time to researching businesses, assessing reviews, and creating tools that simplify your decision-making process. We assist brands in gathering reviews, engaging with their customers, and deriving valuable insights from their feedback. The brands that opt to pay for these services are referred to as Authorized Partners. When you are prepared to make a purchase, we suggest an Authorized Partner that aligns with your specific needs, ensuring you have a smoother buying experience. By doing so, we believe we can foster better relationships between consumers and brands.
Description
You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Consumers Unified
Founded
1998
Country
United States
Website
www.consumeraffairs.com
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io/reputation-studio/
Product Features
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
No
Sentiment Analysis
Yes
Social Sharing
No
White Label
No