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Description

Conext unifies recruiting, retention, and placement for career colleges and training institutions in one AI-first platform—tracking each student from the first inquiry to the first day on the job. Conext excels at empowering your data and workflows with AI. Voice-to-voice VAI agents handle live inbound and outbound calls, Chat gives applicants and students instant answers, and Prep assembles job-ready resumes straight from a learner's coursework. Conext One adds a staffed call console with intelligent routing, recording, and spam detection, while SMS, email, and survey outreach keep prospects and enrollees moving automatically. Everything else a school needs is built in: lead conversion, student and lead management, financial aid estimates, scheduling, attendance, externship and timesheet tracking, and a self-service Student Portal—plus the Career Book for graduate outcomes and live reporting dashboards across every team.

Description

ICTContact is a sophisticated contact center solution that offers features such as predictive and progressive dialing, an IVR studio, multi-tenant capabilities, and white-label support. This software excels in automating both inbound and outbound call center operations, allowing for efficient campaign scheduling, answering machine detection (AMD), do-not-call (DNC) compliance, and automated press 1 telemarketing, all while providing real-time call tracking and control. Additionally, ICTContact comes equipped with a WebRTC-based web phone and an agent panel, along with comprehensive CRM integration options through REST APIs, ensuring a seamless user experience. Its robust functionalities make it an ideal choice for businesses looking to enhance their customer interaction strategies.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Yes 
Apple Pay Yes 
Braintree Yes 
Canvas Yes 
FAME Financial Aid Yes 
GoodHire Yes 
ICTBroadcast No 
LeadSquared Yes 
PayPal Yes 
Venmo Yes 
Zoom Yes 
iLovePDF Yes 

Integrations

Anthology No 
Apple Pay No 
Braintree No 
Canvas No 
FAME Financial Aid No 
GoodHire No 
ICTBroadcast Yes 
LeadSquared No 
PayPal No 
Venmo No 
Zoom No 
iLovePDF No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1500 one-time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Conext

Founded

2019

Country

United States

Website

www.conext.me/

Vendor Details

Company Name

ICTInnovations

Founded

2006

Country

Pakistan

Website

www.ictontact.com

Product Features

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization No 
Voice Mail Yes 

Alternatives

Alternatives

uContact Reviews

uContact

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