Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Enterprise Power. No Complexity. Free Setup. Live in Under 30 Days.
Conexis VMS is built for staffing agencies, MSPs, and mid-market companies ready to move beyond manual workforce management - and for enterprise organizations making the switch to a modern, API-first, AI-powered VMS.
Trusted by leading staffing firms, MSPs, and corporate enterprises across North America and the UK, Conexis is recognized by Staffing Industry Analysts, Everest Group, and Ardent Partners as one of the most innovative leaders in the VMS industry. Our modern tech stack makes Conexis the most flexible, cost-effective, and easy-to-use VMS available today.
Description
Zendesk Workforce Management (WFM) is a comprehensive AI-driven platform that helps customer support teams improve efficiency through precise forecasting, automated scheduling, and real-time performance monitoring. By analyzing historical interaction data, Zendesk predicts staffing requirements to minimize overstaffing and understaffing, thereby reducing costs and wait times. The software offers automatic agent scheduling and detailed activity tracking, enabling managers to customize shifts and workflows with ease. Agents gain clarity and control by viewing upcoming tasks and accessing insights about their work, which fosters engagement and loyalty. Zendesk WFM has helped clients like Sendle, Wyze, and Tembici achieve up to a 450% increase in first reply times and a 30% reduction in operational costs. The platform integrates smoothly with Zendesk’s broader suite of customer service tools, providing a unified experience. Resources such as webinars, guides, and demo videos support user onboarding and adoption. Zendesk WFM is suitable for businesses looking to scale customer support while maintaining quality and efficiency.
API Access
Has API
API Access
Has API
Integrations
Bullhorn
Dayforce
Oracle ADF Faces
Oracle APEX
Oracle APM
PageUp
Slack
Workday HCM
Zendesk
Integrations
Bullhorn
Dayforce
Oracle ADF Faces
Oracle APEX
Oracle APM
PageUp
Slack
Workday HCM
Zendesk
Pricing Details
$2,995 per month
Starting at $2,995 US for up to 6m in annual spend.
% of spend after you reach $6M.
No cost implementation
Open API makes integrations fast and easy
No cost for training or ongoing support
% of spend after you reach $6M.
No cost implementation
Open API makes integrations fast and easy
No cost for training or ongoing support
Free Trial
Free Version
Pricing Details
$5.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Conexis VMS
Founded
2013
Country
United States
Website
www.conexisvmssoftware.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/service/workforce-management/
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Procurement
Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce