Average Ratings 2 Ratings

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ease
features
design
support

Average Ratings 0 Ratings

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ease
features
design
support

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Description

Enterprise Power. No Complexity. Free Setup. Live in Under 30 Days. Conexis VMS is built for staffing agencies, MSPs, and mid-market companies ready to move beyond manual workforce management - and for enterprise organizations making the switch to a modern, API-first, AI-powered VMS. Trusted by leading staffing firms, MSPs, and corporate enterprises across North America and the UK, Conexis is recognized by Staffing Industry Analysts, Everest Group, and Ardent Partners as one of the most innovative leaders in the VMS industry. Our modern tech stack makes Conexis the most flexible, cost-effective, and easy-to-use VMS available today.

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bullhorn
Call Coach AI
Dayforce
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
Oracle ADF Faces
Oracle APEX
Oracle APM
PageUp
Slack
ULAP SBCaaS
Workday HCM

Integrations

Bullhorn
Call Coach AI
Dayforce
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
Oracle ADF Faces
Oracle APEX
Oracle APM
PageUp
Slack
ULAP SBCaaS
Workday HCM

Pricing Details

$2,995 per month
Starting at $2,995 US for up to 6m in annual spend.
% of spend after you reach $6M.
No cost implementation
Open API makes integrations fast and easy
No cost for training or ongoing support
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Conexis VMS

Founded

2013

Country

United States

Website

www.conexisvmssoftware.com

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Product Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Procurement

Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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