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Description
Suite represents a revolutionary approach to Front Office Solutions, integrating essential components like CRM, order management, e-commerce catalogs, and social networking into a single platform. It is designed for the modern, interconnected environment, leveraging Web 2.0 technologies to facilitate dynamic and interactive exchanges among businesses, their clients, and various interest groups. By prioritizing openness through open standards, business models, source codes, and public APIs, Suite actively avoids customer lock-in, allowing users to maintain their existing software, connect with legacy systems, and even utilize older CRM solutions. This next-generation CRM innovation fosters the development of the Extended Enterprise, a framework where businesses collaborate not just with suppliers and customers, but also with resellers, distributors, franchisees, and agents. With the Suite platform, Extended Enterprises can effectively extend their services beyond the core business, enabling support for dealer channels, franchise networks, and affiliate marketing initiatives. This holistic approach enhances operational efficiency and drives growth across all facets of the enterprise ecosystem.
Description
Verint Open CCaaS represents a cutting-edge contact center as a service platform designed for the modern consumer. With its AI-driven capabilities, it focuses on achieving immediate business results while enhancing customer experience. This platform enables organizations to boost their operational capacity and improve customer interactions simultaneously. By addressing critical business challenges, the AI-powered solution aims to deliver measurable returns on investment. There's no need for a complete overhaul of existing systems, as Verint allows businesses to retain their current investments. In contrast to conventional CCaaS solutions that emphasize telephony and require extensive human resources, Verint Open CCaaS employs intelligent bots to streamline operations, leading to improved customer experiences. This advanced contact center solution is crafted to enhance automation across both voice and digital channels, providing valuable AI-driven outcomes right away. Verint Open CCaaS Essentials equips businesses with a comprehensive suite of digital tools for their contact centers, allowing for an optimal combination of digital and voice agents to create a hybrid service model that meets diverse needs. Such versatility positions companies to adapt effectively to evolving customer expectations.
API Access
Has API
API Access
Has API
Integrations
Kosmoy
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Concursive
Founded
2000
Country
United States
Website
www.concursive.com/concoursesuite.shtml
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/the-open-ccaas-imperative/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management