Concursive Suite Description
Suite represents a revolutionary approach to Front Office Solutions, integrating essential components like CRM, order management, e-commerce catalogs, and social networking into a single platform. It is designed for the modern, interconnected environment, leveraging Web 2.0 technologies to facilitate dynamic and interactive exchanges among businesses, their clients, and various interest groups. By prioritizing openness through open standards, business models, source codes, and public APIs, Suite actively avoids customer lock-in, allowing users to maintain their existing software, connect with legacy systems, and even utilize older CRM solutions. This next-generation CRM innovation fosters the development of the Extended Enterprise, a framework where businesses collaborate not just with suppliers and customers, but also with resellers, distributors, franchisees, and agents. With the Suite platform, Extended Enterprises can effectively extend their services beyond the core business, enabling support for dealer channels, franchise networks, and affiliate marketing initiatives. This holistic approach enhances operational efficiency and drives growth across all facets of the enterprise ecosystem.
Concursive Suite Alternatives
Adaptive Security
Adaptive Security is OpenAI’s investment for AI cyber threats. The company was founded in 2024 by serial entrepreneurs Brian Long and Andrew Jones. Adaptive has raised $50M+ from investors like OpenAI, a16z and executives at Google Cloud, Fidelity, Plaid, Shopify, and other leading companies.
Adaptive protects customers from AI-powered cyber threats like deepfakes, vishing, smishing, and email spear phishing with its next-generation security awareness training and AI phishing simulation platform.
With Adaptive, security teams can prepare employees for advanced threats with incredible, highly customized training content that is personalized for employee role and access levels, features open-source intelligence about their company, and includes amazing deepfakes of their own executives.
Customers can measure the success of their training program over time with AI-powered phishing simulations. Hyper-realistic deepfake, voice, SMS, and email phishing tests assess risk levels across all threat vectors. Adaptive simulations are powered by an AI open-source intelligence engine that gives clients visibility into how their company's digital footprint can be leveraged by cybercriminals.
Today, Adaptive’s customers include leading global organizations like Figma, The Dallas Mavericks, BMC Software, and Stone Point Capital. The company has a world class NPS score of 94, among the highest in cybersecurity.
Learn more
Dialpad Support
Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
Learn more
BrandWide
BrandWide serves as a comprehensive Franchise Management Platform designed to streamline and consolidate various tools you might currently employ. It facilitates connections with all your franchisees while monitoring their performance, adherence to compliance, and overall engagement through an intuitive dashboard. In addition to these features, BrandWide offers local marketing solutions, a customer relationship management (CRM) system, and operational modules tailored for franchisees, ensuring their profitability. With support available on desktop, mobile, and through API integration, coupled with round-the-clock customer service, BrandWide empowers you to expand your franchise confidently. If you're in search of a unified platform to enhance your franchise's growth or find yourself juggling multiple management tools, rest assured you're not alone. An all-in-one franchise solution is essential for effectively marketing your brand, automating sales, onboarding new franchisees, engaging franchise owners, driving localized marketing efforts, and augmenting your customer base. Presenting BrandWide, a holistic franchise software platform designed to support your brand's growth and the success of your franchise units by incorporating all necessary components into one cohesive system. By utilizing BrandWide, you can focus on strategic initiatives while the platform handles the operational complexities, ultimately contributing to your franchise's long-term success and sustainability.
Learn more
Trakstar Learn
Simplify, accelerate, and enhance external training with Trakstar Learn, a trusted online training platform utilized by some of the largest companies worldwide. This software empowers organizations from various sectors to effectively provide and expand training for contractors, resellers, franchisees, agents, and other vital business collaborators. Implementing employee training throughout an organization presents a distinct array of obstacles. Coordinating in-person training sessions can often prove challenging and costly. With the Trakstar Learn LMS, you can alleviate the burdens of employee training, allowing you to devote more attention to what truly matters. Your workforce will benefit from improved information retention by engaging in training at their own pace within an intuitive online environment. Furthermore, mobile access enables employees to conveniently interact with learning materials from your corporate LMS, ensuring they can keep learning even while on the move. This flexibility not only enhances engagement but also helps to foster a culture of continuous improvement within your organization.
Learn more
Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Concursive
Year Founded:
2000
Headquarters:
United States
Website:
www.concursive.com/concoursesuite.shtml
Media
Recommended Products
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support
Concursive Suite Features and Options
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Concursive Suite User Reviews
Write a Review- Previous
- Next