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Description

Our team of food safety specialists supports you in crafting HARPC plans and enhancing your food safety procedures. Say goodbye to cumbersome paper logs! C-Shield is an innovative cloud-based electronic monitoring tool tailored for food safety compliance. With C-Trace, you can pinpoint, monitor, and selectively recall only the finished products and stock that include a tainted ingredient. At ConcernTrak, we hold the view that food safety can seamlessly blend into your existing business operations with little disruption. Every sector believes its processes are distinct and exceptional, yet this is a misconception; business processes share fundamental similarities across various industries. The food sector is no different in this regard. Recognizing this trend, we at ConcernTrak leverage insights and knowledge gained from diverse industries to enhance food safety practices. Ultimately, our goal is to ensure that your business meets safety standards while maintaining efficiency.

Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ConcernTrak

Founded

2010

Country

United States

Website

concerntrak.com

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Product Features

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Product Features

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