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Description
ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests.
All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions.
Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management.
The best part is that all data structures and processes can be modified to meet your specific needs.
Description
HRlab offers comprehensive HR software solutions tailored for medium-sized businesses, ensuring they have all the necessary tools for effective employee management without empty promises or excessive costs. With digital personnel files, all vital information and documents are centralized for easy access. Employees benefit from the self-service feature, allowing them to independently update their personal information and review their approved documents. Additionally, contracts can be swiftly generated and executed using customizable templates and digital signatures provided by HRlab. In a market flooded with various specialized HR software options, HR professionals often encounter numerous fragmented solutions. This fragmentation typically leads to the use of separate applications for functions like time tracking, recruiting, and travel expense management, causing frequent transitions between different platforms. Moreover, each of these individual solutions requires its own maintenance, adding to the administrative burden on HR departments. As a result, HRlab stands out by offering an integrated approach that simplifies and streamlines the entire process.
API Access
Has API
API Access
Has API
Integrations
ATOSS
DATEV
Google Workspace
Matrix42 Software Asset Management
Microsoft Entra
Softgarden
baramundi Management Suite
onlyfy Application Manager
Integrations
ATOSS
DATEV
Google Workspace
Matrix42 Software Asset Management
Microsoft Entra
Softgarden
baramundi Management Suite
onlyfy Application Manager
Pricing Details
€ 69,00/month/user
Free Trial
Free Version
Pricing Details
6 € per User / Month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ConSol Consulting & Solutions Software GmbH
Founded
1984
Country
Germany
Website
cm.consol.de/software/helpdesk/
Vendor Details
Company Name
HRlab GmbH
Founded
2016
Country
Germany
Website
www.hrlab.de
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
