Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Complyr gives teams across all sectors dedicated complaint management software to record cases, assign work and maintain oversight. It replaces spreadsheets and shared inboxes with a structured record of evidence, documents, notes, actions and decisions.
Users can fully configure complaint stages, statuses and flags to fit their process, track deadlines and review progress through dashboards and audit logs. Role-based access helps protect case information.
Professional and Enterprise plans add a secure case portal for approved external parties, public case capture forms, document templates and custom reporting. Enterprise includes advanced workflow logic, custom dashboards, scheduled reports, custom integrations and historic data import.
Complyr also offers subject access request (SAR/DSAR) case management for data protection teams. Its financial services solution supports FCA DISP complaint processes and Consumer Duty oversight.
Description
After a reservation is confirmed, operational work often splits across chats, email, spreadsheets, and separate tools. Guest details may be incomplete; cleaning or access delayed; a service case left without an owner; evidence and decisions detached from the relevant stay. Oprivia turns that fragmented work into controlled post-booking cases.
The platform keeps each stay, property, assignment, role, status, deadline, evidence, and outcome connected. Guests complete required information and report issues. Hosts manage properties and open items. Operators handle assigned work and add records. Governance roles review exceptions, escalations, approvals, and material decisions. Updates and corrections remain separate events so the sequence stays traceable.
Four modules cover guest registration; identity and required-data verification; guest cases; and service or partner work orders. Work can move from intake and assignment through execution, review, correction, approval, and documented closure. Sensitive decisions remain with authorized people.
Oprivia offers three levels of responsibility. Self-Managed Operations is for customers coordinating their own teams and providers. Supported Operations adds agreed case coordination, deadline monitoring, and escalation support. Portfolio Management adds cross-property coordination, governance, and reporting for multi-unit operations.
Oprivia can begin as a standalone platform with one defined workflow; no integration is required to start. Interfaces, migrations, and additional services are assessed separately. The operating layer can then extend across properties, teams, and locations while reservations, distribution, rates, and payments remain in specialist systems.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
£147/mth /3 users/Starter Plan
Starter Plan: £49 /mth, billed annually, or £57/mth, billed monthly - min 3 users
Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users
Enterprise Plan: contact Complyr
Professional Plan: £89/mth, billed annually, or £105/mth, billed monthly - min 5 users
Enterprise Plan: contact Complyr
Free Trial
No
Free Version
No
Pricing Details
based on offer
Custom pricing based on the agreed operating model, modules, properties, workflows, roles and support scope. Each written proposal defines the included services, one-time setup and any recurring fees. Training, integrations, data migration and third-party services are priced separately where applicable. Oprivia does not charge a share of booking revenue. Guest access is included.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Complyr
Founded
2023
Country
United Kingdom
Website
www.complyr.co.uk
Vendor Details
Company Name
Brander Consulting
Founded
2026
Country
Switzerland
Website
oprivia.ch/en
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
No
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
No
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
No
Product Features
Vacation Rental
Contact Management
No
Fee / Commission Management
No
Guest Reviews / Ratings
No
Housekeeping Management
Yes
Lead Management
No
Owner Statements
No
Payment Processing
No
Property Database
Yes
Reservations Management
No
Vendor Management
Yes
Work Order Management
Yes