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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Eliminate the need to waste 3-4 minutes each time you wish to communicate with your colleagues; instead, engage with just a single click. Ensure that your availability for quick conversations is visible, and automatically switch to "Do Not Disturb" mode when you're occupied. Join our community to learn and evolve as we navigate the future of work together. If you use Slack, signing in to create a Commons account is as simple as clicking "Continue with Slack." Enhance your Slack workspace by integrating the Commons app, which allows you to invite your colleagues, send pings from Commons, and access additional features. It's best to invite teammates you frequently interact with, as we aim to make Commons incredibly user-friendly for your team. By enabling Slack sign-in, we remove the hassle of creating a new account and juggling different login details. Everyone in your Slack workspace can easily access your Commons space. Additionally, you can set up meetings directly from Commons and send out invitations to your team members as needed. This seamless integration enhances collaboration and streamlines communication throughout your organization.

Description

Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Gmail
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail

Integrations

Slack
Gmail
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail

Pricing Details

$15 per employee
Free Trial
Free Version

Pricing Details

$5 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Commons

Founded

2020

Website

www.commons.so/

Vendor Details

Company Name

SharedInbox

Founded

2018

Country

India

Website

sharedinbox.co

Product Features

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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