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Description

We offer more than digital signage software. We help our customers stand out from the crowd. CommandCenterHD is a SaaS solution that allows subscribers to create, schedule, and publish multimedia content to screens and tablets. The solution is suitable for all industries. It includes 24/7 support and training, as well as design and creative services.

Description

InfoCision specializes in offering a comprehensive range of traditional call center services alongside innovative training solutions. Our suite of call center tools is designed to optimize call durations, integrate various communication channels, and enhance customer satisfaction levels. We focus on improving your current call center environment by utilizing tools that automatically input customer information and demographics, evaluate incoming calls, and provide training for agents through engaging eLearning modules and simulations. Additionally, we assess quality, boost employee morale, and more, ensuring a well-rounded approach to customer service. As a premier provider of direct marketing solutions across diverse industries, InfoCision empowers clients to make strategic decisions that enhance their return on investment. From our foundational call center services to our cutting-edge training solutions, we stand as your all-encompassing marketing service provider. Explore how we can address your business's unique marketing demands, and see how InfoCision can effectively represent and elevate your brand while improving your customer interactions. With our expertise, we are dedicated to transforming your marketing strategy into a powerful tool for success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Blackboard Collaborate Yes 
Dropbox Yes 
Google Calendar Yes 
Google Docs Yes 
Google Drive Yes 
LinkedIn Yes 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Microsoft PowerPoint Yes 
Microsoft SharePoint Yes 
Numeracle No 
Okta Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
Blackboard Collaborate No 
Dropbox No 
Google Calendar No 
Google Docs No 
Google Drive No 
LinkedIn No 
Microsoft Excel No 
Microsoft Outlook No 
Microsoft PowerPoint No 
Microsoft SharePoint No 
Numeracle Yes 
Okta No 
Salesforce No 
Zendesk No 

Pricing Details

$750.00/year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Industry Weapon

Founded

2003

Country

United States

Website

www.industryweapon.com

Vendor Details

Company Name

InfoCision Management Corp

Founded

1982

Country

United States

Website

www.infocision.com

Product Features

Content Marketing

Audience Targeting Yes 
Brand Management Yes 
Campaign Management Yes 
Categorization / Grouping Yes 
Conversion Tracking No 
Distribution Management Yes 
Editorial Calendar No 
Multi-Channel Publishing No 
Publish Scheduling Yes 
SEO Management No 
Social Media Management No 
Video Management No 

Corporate Wellness

Activity Tracking No 
Employee Portal No 
Financial Wellness No 
Gamification Yes 
Goal Setting / Tracking No 
Health Coaching No 
Health Monitoring No 
Health Risk Assessment No 
Incentive Management No 
Program Management No 

Data Visualization

Analytics No 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display Yes 
Simulation Models No 
Visual Discovery Yes 

Digital Signage

Automatic Player Updates Yes 
Content Scheduling Yes 
Media Library Yes 
Multi-Screen Support Yes 
Remote Deployment Yes 
Remote Display Management Yes 
Visual Editor Yes 

Emergency Notification

Contact Management Yes 
Geo Targeting Yes 
Mass Notifications No 
Scenario Planning No 
Templates No 
Two-Way Communication No 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing Yes 
Blogs No 
Chat / Messaging No 
Employee Directory Yes 
Event Calendar Yes 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs Yes 
Performance Management Yes 
Pulse Surveys No 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking Yes 
Manager-to-Peer Recognition Yes 
Mention Management Yes 
Nominations Yes 
Peer-to-Peer Recognition Yes 
Performance Management No 
Rewards Catalog No 
Rewards Points No 
Social Recognition Yes 
eCards No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory Yes 
Event Calendar Yes 
Newsletter Management No 
Photo Gallery No 
Social Sharing Yes 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Kiosk

Activity Reservations Yes 
Digital Signature No 
License Management No 
Onsite Printing Yes 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment Yes 
Touch Screen Yes 
Usage Reporting No 
Virtual Keyboard Yes 
Wireless Internet Access No 

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration Yes 
Messaging Yes 
Mobile Access No 
Patient Education Yes 
Patient Portal No 
Personal Health Record No 
Progress Tracking Yes 
Self Management Yes 

Presentation

3D Objects No 
Animations & Transitions No 
Audio Content No 
Collaboration Tools No 
Content Library No 
Customizable Templates No 
Media Library No 
Offline Editing No 
Offline Presenting No 
Screen Sharing No 
Search/Filter No 
Templates No 
Video Content No 

Safety Management

Audit Management No 
Corrective / Preventive Actions Yes 
Incident Management No 
Injury Reporting No 
Inspection Management No 
OSHA Recordkeeping Yes 
Safety Risk Assessment No 
Training Management No 

Student Engagement Platform

Communication Tools Yes 
Community Management Yes 
Event Calendar Yes 
Higher Education Yes 
Interactive Learning No 
K-12 Yes 
Location Tracking Yes 
Mobile App No 
Orientation Management No 
Polls / Voting No 
Safety Management Yes 
Student Group Management No 

Team Communication

Activity / News Feed Yes 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads No 
File Sharing No 
Mobile Access No 
Push Notifications Yes 
Search No 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Corporate Wellness

Activity Tracking No 
Employee Portal No 
Financial Wellness No 
Gamification No 
Goal Setting / Tracking No 
Health Coaching No 
Health Monitoring No 
Health Risk Assessment No 
Incentive Management No 
Program Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Visualization

Analytics No 
Content Management No 
Dashboard Creation No 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

eLearning Authoring Tools

Content Import / Export No 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content No 
PowerPoint Conversion No 
Self-Paced Courses No 
Storyboarding No 
Template Management No 
Test / Quiz Creation No 
Video Management No 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Employee Monitoring

Activity Monitoring No 
Browsing History No 
Email Monitoring No 
Keystroke Recording No 
Productivity Analysis No 
Remote Control No 
Screen Activity Recording No 
Time & Attendance No 
Time Tracking No 

Employee Recognition

Goals No 
Leaderboards / Activity Tracking No 
Manager-to-Peer Recognition No 
Mention Management No 
Nominations No 
Peer-to-Peer Recognition No 
Performance Management No 
Rewards Catalog No 
Rewards Points No 
Social Recognition No 
eCards No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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