Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
Description
Utilit-e Insight serves as a robust solution for accounting and financial information management tailored for the utility sector. It offers seamless integration across various modules, ensuring that, for instance, a time sheet entry reflects in the general ledger, work orders, and transportation. The user interface is designed to be intuitive, making it simple to read and navigate. It boasts powerful inquiry, drill-down, and reporting features, allowing users to create favorites for quick access to screens and reports. Additionally, it provides flexible financial reporting options. Many of its modules are workflow-enabled, which enhances efficiency throughout the organization. Specifically crafted for multi-service utilities, Utilit-e Insight leverages over 40 years of PCS's experience with utility partners to deliver a next-generation financial solution. Transactions are integrated across modules, and entries are automatically posted where relevant, streamlining the entire financial management process. This innovative design ensures that utility companies can operate more effectively and adapt to the evolving demands of their industry.
API Access
Has API
No
API Access
Has API
No
Integrations
Vocantas Communicate
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Vendor Details
Company Name
Professional Computer Systems
Website
pcs-csa.com/products-services/utilit-e-insight
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Accounting
Accounts Payable
Yes
Accounts Receivable
Yes
Bank Reconciliation
No
Billing & Invoicing
No
CPA Firms
No
Cash Management
No
Cryptocurrency Support
No
Expense Tracking
No
Fixed Asset Management
No
Fund Accounting
No
General Ledger
Yes
Government
No
Multi-Currency
No
Nonprofits
Yes
Payroll Management
No
Project Accounting
No
Purchase Orders
Yes
Tax Management
No
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
Yes
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
Yes
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
Yes