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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Our AI agents can be tailored to suit any specific requirements you may have. You can establish your personalized voice agent in just a few days, ensuring your operations run more efficiently than ever before. Incorporate voice agents into your research efforts, as they have the capability to pre-qualify thousands of candidates in mere hours and conduct comprehensive phone interviews within days. These AI voice agents are accessible around the clock, providing the continuous support your customers anticipate. They can efficiently enroll new clients, gather FNOL claim details, and much more. While your human agents focus on in-person interactions, let the AI handle the phone communications. AI voice agents are equipped to respond to inquiries, schedule viewings, and collect lead information seamlessly. Imagine a hotel concierge that operates without rest, capable of booking new stays, modifying existing reservations, and addressing guest questions anytime. For businesses that need to step away from the phone lines, you can ensure that you never lose a potential lead again, as studies show that 50% of customers prefer the business that responds the quickest. Additionally, our API enables real-time access to generative AI voice agents for enhanced customer engagement. By integrating these cutting-edge solutions into your operations, you can elevate the overall client experience.
API Access
Has API
API Access
Has API
Integrations
Alexa
Amazon Connect
BambooHR
Confluence
DeepL
Facebook Messenger
Genesys Cloud CX
Genesys Cloud EX
HERE
HubSpot CRM
Integrations
Alexa
Amazon Connect
BambooHR
Confluence
DeepL
Facebook Messenger
Genesys Cloud CX
Genesys Cloud EX
HERE
HubSpot CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognigy
Founded
2016
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Struct
Country
United States
Website
struct.app/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking