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Description
Cogent Enterprise is a robust and customizable transportation management system (TMS) tailored to the needs of all types of transporters. The platform combines powerful tools like driver apps, customer portals, and extensive software integrations to provide an end-to-end logistics solution. Features include driveaway and trucking order management, inventory control, dispatch center with trip planning, rate management, and driver settlements. Users benefit from real-time GPS tracking with the Radar dashboard and automated check calls through the JustDrive mobile app. Cogent Enterprise also offers comprehensive invoice management, customer and driver management, and a notification center to keep all stakeholders informed. The branded customer portal provides full order visibility, inventory tracking, and invoice access, improving client communication. Its flexible user management system ensures secure and efficient team collaboration. Cogent Enterprise streamlines transportation workflows, enabling businesses to operate more effectively and deliver superior service.
Description
Facilitating customer feedback is a breeze with Customer Radar, which can be accessed through various platforms that your customers prefer, such as email, text messages, online forms, or even printed on receipts. You can instantly review and analyze the responses on your live dashboard, fostering a direct link between customer feedback and your daily operations. By testing, measuring, and utilizing actionable insights from customers, you can refine your overall business strategy with the most current information available. Additionally, benchmarking data will provide insights into your market standing, allowing you to understand how you measure up against competitors. Utilizing advanced NPS technology, Customer Radar simplifies the process of capturing customer opinions, ensuring their feedback is collected swiftly and effortlessly. As soon as the data, including your Net Promoter Score, is gathered, it is visible on your dashboard, empowering you to take prompt action. Customer Radar ensures that you connect with your customers wherever they are, whether it be through email, text, online platforms, or printed receipts, thus enhancing your ability to gather and act on valuable feedback. This approach not only helps in improving customer satisfaction but also drives your business growth by adapting to the needs and expectations of your clientele.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Vibe.fyi
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cogent Logistics
Founded
2020
Country
United States
Website
www.cogentlog.com
Vendor Details
Company Name
Customer Radar
Founded
2012
Country
New Zealand
Website
www.customerradar.com
Product Features
Transportation Management
Billing & Invoicing
No
Carrier Management
No
Customer Management
No
Dispatch Management
No
Driver Management
No
Fleet / Equipment Management
No
Load Management
No
Order Management
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Shipment Management
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
