Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.
Description
Feederloop allows you to add video chat, screen sharing and co-browsing to your website. Feederloop allows you to have instant video chats with anyone on your site without the need for additional software or downloads.
Feederloop is used to provide customer support, onboarding, and sales. It creates a near-in-person experience with everyone on your website or web application.
Feederloop can be integrated with all major chat platforms, or used as a standalone widget on a website.
API Access
Has API
No
API Access
Has API
No
Integrations
Intercom
Yes
Chatra
No
Freshdesk
Yes
Genesys Cloud CX
Yes
Gist
No
LiveAgent
No
Salesforce
Yes
Slack
No
Totality
Yes
Zendesk
Yes
Integrations
Intercom
Yes
Chatra
Yes
Freshdesk
No
Genesys Cloud CX
No
Gist
Yes
LiveAgent
Yes
Salesforce
No
Slack
Yes
Totality
No
Zendesk
No
Pricing Details
$18 per month
Free Trial
No
Free Version
Yes
Pricing Details
$20/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cobrowse.io
Founded
2018
Country
United States
Website
cobrowse.io
Vendor Details
Company Name
Feederloop
Founded
2021
Country
South Africa
Website
www.feederloop.com
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
No
Optimization Tools
No
Session Recording
No
Surveys
No
User Experience Analysis
No
User Feedback
No
Visitor Segmentation
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No