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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

You have a grand vision of launching a call center, but the thought of significant capital investment holds you back. A robust telecom system is essential for any call center, especially those focused on sales leads or customer support, which often require multiple channels of phone numbers. We are excited to assist you in creating your own call center without the need for costly telecom hardware; instead, you can utilize your current equipment while benefiting from fully managed services. Our solutions for establishing a call center are not only competitive but also cost-efficient, perfect for both new and expanding operations. With no upfront capital investment required, we provide a selection of local numbers from around the globe, including options for single-channel, dual-channel, or multichannel telephone numbers (DID) from 79 different countries. Enjoy unlimited incoming minutes and flexible packages tailored for outgoing and international calls, along with customized IVR systems. Additionally, we offer flexible contracts, eliminating the need for hardware, making it easy to manage your setup with full integration support for your CRM system or client database. Thus, you can focus on growing your business while we handle the technical aspects.

Description

No matter if you are managing inbound, outbound, or a combination of telephony operations, our cloud-based contact center solution is equipped with an array of tools designed to streamline processes and boost efficiency. The beauty of this solution lies in its cloud nature, enabling you to get set up in just a matter of minutes. It offers effortless scalability, the ability to oversee remote or distributed teams, and seamless access to sophisticated reporting, analytics, and customer experience features. An inbound call center is a fundamental component of any comprehensive call center solution, specifically designed to handle incoming customer calls and respond effectively according to your business criteria. In today's rapidly evolving marketplace, businesses need to be where their customers are. Given that modern customers utilize a variety of communication platforms, it is essential to have a nimble Contact Center that can accommodate multiple channels for improved connectivity. Our multi-channel Outbound Call Center solution not only enables you to target specific customer segments but also significantly enhances the quality of customer interaction, ensuring that no opportunity is missed. Adaptability and responsiveness are key in today’s customer service landscape, making our solution an ideal choice for forward-thinking organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Google Analytics
Mixpanel
Salesforce
Sell.Do
Zendesk
Zoho CRM

Integrations

Freshdesk
Google Analytics
Mixpanel
Salesforce
Sell.Do
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$45 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SandeshLIVE

Website

cloudphony.com/call-centre-solution/

Vendor Details

Company Name

Ozonetel

Founded

2007

Country

India

Website

www.kookoo.in/

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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TCMS

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