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Description
Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.
Description
A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.
API Access
Has API
API Access
Has API
Integrations
Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto SIRIS
Integrations
Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto SIRIS
Pricing Details
$195 per month
Free Trial
Free Version
Pricing Details
$800.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Azurative
Founded
2018
Country
United States
Website
www.cloudradial.com
Vendor Details
Company Name
Sitehelpdesk.com
Founded
2000
Country
United Kingdom
Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
