Sitehelpdesk Description
A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.
Sitehelpdesk Alternatives
Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
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ConnectWise ScreenConnect
ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software.
Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed.
Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.
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Precurio
Our cutting-edge technology provides clients with a tailored intranet that meets their specific needs without sacrificing any features or upgrades. Precurio intranet software boasts a plethora of user-friendly functionalities, including advanced features such as Active Directory integration and Role-based Access Control, among others. While many intranet solutions offer numerous features, only Precurio delivers a distinctive design that highlights the necessary tools for your organization, which is essential for successful intranet adoption. Additionally, we empower our customers by providing them with the source code, enabling customization of their intranet portal and the potential to incorporate new modules. This level of flexibility is unmatched in any enterprise-grade solution available on the market today. Our software is intuitively designed for ease of use, ensuring a smooth adoption process without the need for costly training, as users will find it straightforward. We stand by our promise of simplicity! Furthermore, with our state-of-the-art architecture, we can accommodate any design preferences without compromising on features or future upgrades, ensuring that your intranet remains relevant and effective for years to come.
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Pricing
Pricing Starts At:
$800.00/one-time
Integrations
No Integrations at this time
Company Details
Company:
Sitehelpdesk.com
Year Founded:
2000
Headquarters:
United Kingdom
Website:
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support
Business Hours
Sitehelpdesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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