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features
design
support

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Description

CloudLink is designed to assist owners of service-oriented businesses in efficiently managing their daily operations. The challenge lies in meeting the demands of customers seeking your services. You must determine the locations and schedules of your service personnel. Additionally, how can you effectively remind and inform clients about their appointments? It’s essential to identify who will carry out the service and track their whereabouts, especially if delays occur. Once you receive orders, managing them becomes crucial, and implementing automated workflow processes will alleviate the burden of manual order processing. Furthermore, it’s vital to have an organized system for all order-related documentation while simultaneously figuring out how to relay any updates to your field staff. This comprehensive approach not only enhances efficiency but also ensures customer satisfaction remains a top priority.

Description

Hydra OMS is a versatile open-source platform designed for the efficient management of service and job orders as well as business workflows. Utilizing a robust BPM engine, Hydra OMS effectively handles all operational tasks, ensuring that issues such as lost, overdue, or inaccurate orders are a thing of the past. Users can effortlessly adjust any business process in real-time, with immediate implementation for all subsequent orders. The platform features a user-friendly visual editor that adheres to the ISO-standardized BPMN 2.0, allowing for the tailored design of business processes. You can establish SLA escalation alerts, create branches and set conditions to optimize your workflow, in addition to integrating with other software through an API. One of the standout features of Hydra is its customizable Process Execution Wizard, which simplifies the workload for employees who no longer need to memorize complex process diagrams. Instead, they can initiate the wizard, enter the required information (with helpful context-specific suggestions), and simply click 'Next' to proceed. While the Execution Wizard is already integrated with our Hydra billing system and offers a standalone web application, its primary purpose is to enhance your preferred software with powerful BPM capabilities, making your workflow even more efficient and user-friendly. This innovative approach not only streamlines processes but also empowers teams to focus on their core responsibilities without being bogged down by procedural complexities.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Hydra Billing No 
IBM Cloud Direct Link Yes 
VaultCore Yes 
Web Hosting Canada Yes 

Integrations

AWS Marketplace No 
Hydra Billing Yes 
IBM Cloud Direct Link No 
VaultCore No 
Web Hosting Canada No 

Pricing Details

$99 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CloudLink

Founded

1999

Country

United States

Website

cloudlinkerp.com

Vendor Details

Company Name

Latera

Founded

2007

Website

hydra-oms.com/

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management No 
Customer Database No 
Inventory Control No 
Job Management No 
Job Tracking No 
Mobile Access No 
Routing No 
Scheduling No 
Self Service Portal No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock Yes 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Alternatives

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