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Description
Cloud9 enhances trading environments by offering a comprehensive range of communication, analytics, and transcription solutions. Our cloud-driven platform revolutionizes trader interactions with a dependable, cost-effective, and compliant service tailored to the specific requirements of institutional traders. The Cloud9 framework efficiently gathers, organizes, and presents real-time metadata and transcriptions. This carefully designed workflow enables firms to effectively capture voice data, providing a thorough insight into market intelligence for front office operations. With APIs connecting to leading industry voice infrastructure providers, Cloud9 ensures superior connectivity, seamless third-party integration, and valuable data sets for the trading floors of both today and the future. Additionally, our platform is built to adapt as the market evolves, ensuring that traders remain at the forefront of innovation.
Description
Infortel Select provides a platform that enables users to gather, standardize, and enhance call detail records through a single, intuitive, and customizable application. Both organizations that must adhere to communications compliance regulations and those seeking insight into their corporate call history will appreciate its efficient and accessible interface, which simplifies the process of searching, documenting, and sharing communication events. The rise of VoIP introduces both the necessity and potential to effectively manage voice quality. Infortel Select integrates Quality of Service (QoS) metrics such as latency, jitter, packet loss, mean opinion score, and severely concealed seconds with each call event, allowing for comprehensive analysis and effective troubleshooting of subpar call quality. Additionally, Infortel Select features a powerful call rating engine along with a variety of chargeback reports tailored for organizational needs, which aids in managing variable usage costs, recurring fixed equipment charges, and service fees, thereby facilitating the allocation of telecom expenses to the respective departments responsible. This comprehensive approach ensures that organizations can maintain control over their telecommunications expenditures while enhancing overall communication efficiency.
API Access
Has API
API Access
Has API
Integrations
Horizon Hosted Phone System
Roghnu
Weave
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Symphony Communication
Founded
2014
Country
United States
Website
symphony.com/voice/cloud9/
Vendor Details
Company Name
ISI Telemanagement Solutions
Founded
1977
Country
United States
Website
www.isi-info.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
