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Description
Cloodot is a comprehensive suite designed for customer experience management, allowing users to oversee chats and reviews from various online platforms within a single inbox. This system enables multiple agents to work together and handle communication through channels such as WhatsApp and Google Messages, something traditional native applications cannot facilitate. It serves as a crucial tool for customer relations representatives, simplifying and enhancing customer management with features like customizable template responses, reminders, tags, tasks, and notes. Additionally, it provides a secure and stress-free environment for agents to manage conversations and feedback across all contemporary channels without granting them direct access to the original platforms. With its advanced analytics tools, Cloodot empowers businesses to gain valuable insights into performance metrics, ensuring intelligence and accountability in their operations while fostering improved customer interactions. This holistic approach not only boosts team productivity but also elevates the overall customer experience.
Description
Our comprehensive workflow guides your contacts from initial lead to sale and even through renewals, providing you with clear insights into actions taken by your team, complete with thorough auditing capabilities. You can meticulously manage what your agents can access, safeguarding your data by granting sensitive permissions only to those who truly require it, utilizing our preset roles or customizable permissions. Arrange meetings with agents for both in-home and office visits! Effortlessly oversee callbacks and appointments using our user-friendly Calendar feature. You can also create events, invite clients, and monitor attendance, among other functionalities! This system isn't limited to just call centers; through our "My Business" section, agents can take charge of their own portfolio, managing leads, policies, callbacks, and appointments. If you have confidence in your team, empower them with autonomy! TLDialer seamlessly integrates with our Hosted VICIDial service, allowing agents to operate from a single interface where data updates automatically. Our VICI Servers ensure that your system remains current and efficient at all times, enhancing productivity across the board. Additionally, the streamlined approach fosters improved communication and collaboration among team members.
API Access
Has API
API Access
Has API
Integrations
Facebook
Facebook Messenger
Google Business Messages
Google Business Profile
WhatsApp
Integrations
Facebook
Facebook Messenger
Google Business Messages
Google Business Profile
WhatsApp
Pricing Details
$39 per month
Free Trial
Free Version
Pricing Details
$75 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cloodot
Founded
2019
Country
India
Website
www.cloodot.com
Vendor Details
Company Name
Esotech
Founded
2013
Country
United States
Website
info.tldcrm.com
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
