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Average Ratings 0 Ratings

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ease
features
design
support

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Description

CloneForce revolutionizes the future of work with Intelligent Digital Teammates that go far beyond chatbots or traditional automation. These lifelike teammates are designed with real personalities, deep knowledge bases, and the ability to handle high-impact roles across sales, marketing, finance, HR, operations, R&D, and customer service. Each teammate is equipped with role-specific skills and can be customized to fit the unique needs of a business, while learning continuously to improve over time. Through Clone Studio, companies can create teammates in just a few clicks, uploading documentation, assigning work skills, and launching them instantly. The platform also supports integrations with leading workplace tools like Teams, Slack, and G-Suite, ensuring smooth collaboration with human employees. By focusing on deliverables instead of just conversations, CloneForce teammates automate workflows, produce reports, engage customers, and streamline processes across departments. With always-on availability and the ability to scale rapidly, they remove barriers to growth while cutting costs. For companies wanting to boost productivity, efficiency, and ROI, CloneForce delivers a workforce you can count on.

Description

The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representatives—whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firm—on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Google Workspace
Locally AI
Microsoft Teams
Slack

Integrations

Salesforce
Amazon Connect
Amazon Web Services (AWS)
AmplifAI
Avaya Aura
Five9
Genesys Cloud CX
Google Workspace
Locally AI
Microsoft Teams
Slack

Pricing Details

$1000/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CloneForce

Founded

2022

Country

United States

Website

www.cloneforce.com

Vendor Details

Company Name

Cogito Corp

Founded

2007

Country

United States

Website

cogitocorp.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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