
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
Learn more
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
Learn more
Moxt
Moxt is a workspace tailored for AI, enabling teams to collaborate with autonomous AI agents that can perform research, writing, analysis, and task execution alongside human collaborators within a unified platform. Functioning as a "system for agents," it consolidates files, memory, tools, and expertise, allowing AI partners to undertake genuine work with minimal need for ongoing instructions or context reiteration. The platform features persistent AI assistants, known as "momo," for each individual user, as well as collective AI collaborators that engage across the organization, adapt from their interactions, and enhance their capabilities over time through a shared memory infrastructure. These autonomous agents have the ability to create reports, develop dashboards, draft various documents, analyze datasets, and organize workflows, frequently carrying out tasks either independently or according to a preset schedule without requiring immediate user input. Additionally, Moxt seamlessly integrates with applications like Slack, enabling users to engage directly with AI agents within their established workflows, while all generated outputs are systematically stored as structured files within a centralized workspace, enhancing overall efficiency and collaboration. As a result, this innovative approach elevates how teams interact with technology, ultimately fostering a more productive environment.
Learn more
Cisco AI Canvas
The Agentic Era represents a significant shift from the conventional application-focused computing landscape to a new domain characterized by agentic AI, which comprises autonomous, context-sensitive systems adept at acting, learning, and collaborating within intricate, ever-changing environments. These advanced intelligent agents are not limited to merely executing commands; rather, they are equipped to handle entire tasks, retain context and memory through large language models that are specifically designed for various fields, and have the capability to scale across multiple industries, potentially affecting millions. This progression necessitates an innovative operational mindset known as AgenticOps, alongside a revamped management framework based on three core principles: ensuring that humans remain engaged to contribute creativity and discernment, allowing agents to function effectively across disconnected systems with comprehensive cross-domain insights, and utilizing specialized models meticulously adjusted for their unique functions. Cisco brings this vision to fruition with AI Canvas, the first generative workspace in the industry that utilizes a multi-data and multi-agent architecture, paving the way for enhanced collaboration and efficiency. Furthermore, this pioneering approach signifies a major advancement in how organizations can leverage AI to enhance productivity and foster innovation.
Learn more