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Average Ratings 6 Ratings

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support

Description

Clearlane Risk Register is a comprehensive risk-management tool designed for Jira Cloud, enabling teams to document, evaluate, manage, review, and archive evidence pertaining to project risks directly within the Jira platform. The app features a scoring system based on a 5 × 5 matrix, allowing for assessments to be conducted both prior to and following treatment, while also offering templates that comply with various standards such as ISO 14971, FMEA, ISO 27001, NIS2, CRA, and DORA workflows. Treatment strategies and subsequent actions are meticulously tracked as Jira work items, each assigned an owner, status, and due date for effective management. Teams benefit from scheduled review intervals, reminder alerts, and signed reviews that support maintaining an auditable trail, while PDF files are utilized to compile all assessment and treatment details. This application is specifically designed for quality assurance, product safety, risk management, and security teams utilizing Jira Cloud, catering particularly to medical-device companies and groups addressing security and regulatory risk frameworks. Additionally, the tool enhances collaboration among team members by streamlining the risk management process within their existing project workflows.

Description

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
ADONIS BPM Suite No 
Atlassian Crowd No 
Axonius No 
Cloudaware No 
Cyclr No 
EduBrite No 
Gaspar AI No 
HelpDesk No 
Microsoft OneDrive No 
Rublon No 
ServiceNow No 
Shorter Loop No 
Slaask No 
Startdeliver No 
SurveyMethods No 
Testuff No 
Totango No 
Trello No 
WProofreader No 

Integrations

Jira Yes 
ADONIS BPM Suite Yes 
Atlassian Crowd Yes 
Axonius Yes 
Cloudaware Yes 
Cyclr Yes 
EduBrite Yes 
Gaspar AI Yes 
HelpDesk Yes 
Microsoft OneDrive Yes 
Rublon Yes 
ServiceNow Yes 
Shorter Loop Yes 
Slaask Yes 
Startdeliver Yes 
SurveyMethods Yes 
Testuff Yes 
Totango Yes 
Trello Yes 
WProofreader Yes 

Pricing Details

$0
Free for up to 10 users.
Free Trial Yes 
Free Version Yes 

Pricing Details

$20 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Clearlane Apps

Founded

2026

Country

France

Website

clearlaneapps.com/risk-register/

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.atlassian.com

Product Features

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management Yes 
Supplier Management Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Alternatives

No Alternatives

Alternatives

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