Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Take charge of your communications with Oak's advanced and compliant call recording solution that works seamlessly with any phone system. Oak offers a robust call recording feature specifically designed for Microsoft Teams, which has become a key communication tool in the era of remote work. Our solution ensures compliance with multiple regulations, including FCA, PCI DSS, MiFID II, GDPR, and HIPAA, right out of the box. Enhanced with cutting-edge security protocols and features, it also provides transcriptions, automated scoring, detailed reports, alerts, and much more. The intelligent AI we employ can analyze your recordings, significantly reducing the need for manual oversight. Additionally, our quality management tools enable performance scoring across individuals, departments, and locations, giving you a comprehensive view of your operations. You can easily access recordings directly from your CRM, and benefit from numerous pre-built integrations, such as with Salesforce, or utilize our API for customized solutions tailored to your specific requirements. With Oak, you can ensure that your communication processes are not only efficient but also secure and compliant.
Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Amazon Connect
CallFinder
Cisco Unified Contact Center
Salesforce
Webex Contact Center
Zoom Contact Center
Integrations
Microsoft Teams
Amazon Connect
CallFinder
Cisco Unified Contact Center
Salesforce
Webex Contact Center
Zoom Contact Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oak Innovation
Founded
1987
Country
United Kingdom
Website
www.oakinnovate.com/call-recording
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning