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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Placing individuals at the center of your decision-making processes is crucial in today's world. Whether in local government or healthcare, leveraging data for decisions leads to improved results for both communities and stakeholders. Civica Involve, our innovative platform for digital community and stakeholder engagement, simplifies the creation of visually appealing engagement websites, the development of impactful surveys, and the analysis of real-time data to enhance your decision-making and service delivery. By supporting clients in the public sector, our intelligent engagement platform empowers you to boost community involvement and gain valuable insights from the feedback received. With Civica Involve, you can efficiently manage all engagement functionalities through a user-friendly interface tailored for those without technical expertise. Additionally, our extensive toolkit features over 40 tools for engagement, feedback, and analytics, enabling you to design and implement distinctive engagement initiatives with ease. This comprehensive approach ensures that your organization remains responsive to the needs and voices of the community.

Description

ServiceTrac stands out as a premier provider of tools and resources aimed at assisting healthcare organizations in boosting occupancy rates through enhanced referral generation and reduced employee turnover. With a rich history spanning over 27 years and an impressive track record of more than 3.2 million completed surveys, they deliver a wide array of business solutions tailored to optimize healthcare operations. Their offerings encompass satisfaction research, marketing and customer engagement, compliance oversight, business intelligence services, and management of online reputation. A highlight of their services is the innovative reporting tool, Survey Admin, which empowers users to conduct in-depth analyses and derive actionable insights using intuitive filters. This user-friendly visual data representation simplifies result interpretation, thereby facilitating informed decision-making that enhances both patient care and stakeholder satisfaction. Catering to a broad spectrum of healthcare providers, ServiceTrac supports various sectors, including independent living, assisted living, skilled nursing, and low-income housing facilities, ensuring that all can benefit from their expertise. Their commitment to continuous improvement and client success has solidified their reputation as a trusted partner in the healthcare industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Eldermark No 
Onefile Yes 

Integrations

Eldermark Yes 
Onefile No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Civica

Founded

1980

Country

United States

Website

www.civica.com/en-us/container---product-pages/civica-involve/

Vendor Details

Company Name

ServiceTrac

Founded

1996

Country

United States

Website

servicetrac.com

Product Features

Stakeholder Relationship Management

Community Investment Tracking No 
Stakeholder Assessment No 
Stakeholder Commitments Management No 
Stakeholder Complaint Management No 
Stakeholder Consultation Tracking No 
Stakeholder Engagement No 
Stakeholder Grievance Management No 
Stakeholder Information Management No 
Stakeholder Issues Management No 
Stakeholder Mapping No 

Product Features

Assisted Living

Admissions Management No 
Billing & Invoicing No 
Building Maintenance No 
Care Planning No 
Event / Activities Planning No 
Incident Management No 
Marketing / Lead Management No 
Meal / Nutrition Management No 
Medical Records No 
Medication Tracking No 
New Resident Assessment No 
Resident Info Management No 
Scheduling No 
Staff Management No 
Work Order Management No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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