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Description
Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.
Description
OpenCall AI transforms your business by enhancing revenue, reducing expenses, and optimizing phone interactions for efficient operations. With OpenCall, you can expect improvements in sales, customer satisfaction, and profit margins. Our AI system manages routine phone calls, allowing your team to focus on the critical tasks that truly matter. Recognizing that every business has unique needs, OpenCall tailors an AI call center specifically for each client. Our technology adheres to your established processes, enabling you to concentrate on your core strengths. Say goodbye to voicemails, traditional call centers, and the tedious task of transferring information to your EHR. Our HIPAA-compliant AI manages all calls, elevating the patient experience while reducing costs by over 50%. Think of OpenCall as a dedicated assistant at your fingertips, capable of addressing inquiries, processing booking requests, and even reaching out to potential clients on your behalf. We also ensure you're kept informed without interrupting your meetings, making OpenCall a valuable asset in any industry. Thanks to our sophisticated customization options, enterprise-level capabilities are now accessible to businesses of all sizes.
API Access
Has API
API Access
Has API
Integrations
Zendesk
2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Google Calendar
Google Sheets
Microsoft Dynamics 365
NextGen
Integrations
Zendesk
2Ring Dashboards & Wallboards
Cisco AI Assistant
CommunityWFM
Dialogflow
Eleveo
Google Calendar
Google Sheets
Microsoft Dynamics 365
NextGen
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.15 per minute
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/customer-experience/contact-center.html
Vendor Details
Company Name
OpenCall AI
Founded
2022
Country
United States
Website
opencall.ai/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics