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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cisco Unity Connection serves as a comprehensive solution for unified messaging and voicemail, offering users a range of flexible options for accessing their messages while simplifying management for IT departments. Users can retrieve and control their messages through various platforms such as their email inbox, web browsers, Cisco Jabber, Cisco Unified IP Phones, smartphones, or tablets. Additionally, Unity Connection enhances user experience with diverse message access and delivery formats, incorporating features like voice commands, speech-to-text transcription, and video greetings. The system prioritizes security and is built to accommodate complex global distributions with features like high availability, redundancy, and support for branch office resilience. Fully virtualized, Unity Connection can operate on hardware tailored to specific requirements. Moreover, Cisco Prime Collaboration facilitates easy deployment, provisioning, monitoring, and management of the entire voice and video infrastructure, making it an efficient choice for organizations. Its versatile design and user-friendly interface contribute to a seamless communication experience in today's fast-paced environments.

Description

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber Yes 
Cisco Unified Communications Manager Yes 
Kurmi Enterprise Suite Yes 
VoIP Detective Yes 

Integrations

Cisco Jabber No 
Cisco Unified Communications Manager No 
Kurmi Enterprise Suite No 
VoIP Detective No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/unified-communications/unity-connection/index.html

Vendor Details

Company Name

Smiddle

Founded

2015

Country

Estonia

Website

www.smiddle.com

Product Features

Team Communication

Activity / News Feed No 
Audio Calls No 
Calendar Management No 
Chat / Messaging No 
Discussion Threads No 
File Sharing No 
Mobile Access No 
Push Notifications No 
Search No 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Alternatives