Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience the advantages of Cisco now available in an as-a-service model. Enhance your operational speed, flexibility, and scalability through on-demand solutions that seamlessly adjust to suit your organizational requirements. Cisco Plus provides a comprehensive suite of cross-portfolio technologies designed to tackle your most pressing challenges while delivering quicker returns on investment. Initially focusing on hybrid cloud technologies, the offerings will soon diversify into a wider range of services developed alongside our partner ecosystem. The shift towards as-a-service frameworks accelerates the transition from traditional infrastructure management to achieving tangible business results. Cisco Plus simplifies the process for customers to obtain and oversee Cisco solutions effectively. Among its offerings are data center networking, bare metal computing, Edge computing, virtualization services, and VDI, ensuring a robust foundation for your IT needs. This innovative approach not only streamlines operations but also empowers businesses to thrive in a rapidly evolving technological landscape.
Description
The contemporary call center has evolved beyond its traditional form, becoming a dynamic network of virtual agents available on demand, which offers unparalleled scalability and adaptability. Liveops provides companies with access to a skilled workforce capable of delivering virtual call center solutions that efficiently ramp up during peak times without any disruption. By focusing on the qualifications, education, and professional experience of our agents, we transcend geographical barriers, ensuring they are well-equipped to represent your brand effectively. With a robust network of 20,000 domestic agents, we are not constrained by traditional working hours or locations, allowing us to find the most suitable talent available. This approach fosters an unprecedented level of flexibility that can significantly enhance your customer service experience. For over 18 years, we have redefined the customer service landscape by eliminating downtime and reducing overhead costs while leading the market in flexible agent services. Our commitment to innovation is echoed in the feedback we receive from our clients. Discover what others have to say about how we’ve transformed their customer interactions.
API Access
Has API
API Access
Has API
Integrations
JobDiva
Salesforce
Salesforce Agentforce Service
Zendesk
Zoho CRM
Integrations
JobDiva
Salesforce
Salesforce Agentforce Service
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/plus-as-a-service.html
Vendor Details
Company Name
Liveops
Founded
2000
Country
United States
Website
liveops.com
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration
Virtualization
Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Namespace Management
Performance Management
Version Control
Virtual Machine Monitoring
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics