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Description
Remote Support provides reliable, effective, and safe IT assistance from a distance by utilizing your current Service Desk and Microsoft System Center Configuration Manager (SCCM) resources. Our remote diagnostic applications seamlessly integrate with your preferred ITSM platform, empowering Analysts with essential administrative capabilities to expedite ticket resolution and enhance overall management. This approach not only enhances efficiency but also fosters greater accountability within the support process.
Description
Always deliver an extraordinary customer experience
Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels.
Provide multi-channel support
Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications.
Access 360deg customer view
Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions
Prioritise tickets and escalate them
Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support
Save time by using canned responses
Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Meeting360
Project360
TeamBeats
VisitStream
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cireson
Founded
2011
Country
United States
Website
cireson.com
Vendor Details
Company Name
Easyrewardz
Founded
2002
Country
India
Website
zencecrm.com/products/zence-service/ticket-management/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
