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Description
The platform for customer engagement. Connect with your clients during crucial moments. Engagement Hub. Customizable inboxes for all digital channels, advanced workflows, detailed routing powered by machine learning; everything required to deliver an exceptional customer experience. Listening In an era defined by social media, managing a brand effectively is a challenging task. Social listening provides the opportunity to respond at the perfect moment. Crowdsourcing Engage your customers! Create dedicated spaces where they can participate in collaborative efforts, support initiatives, branding projects, and more. Customer Support. Managing a greater volume of customer inquiries, reducing response times, lowering service costs, and maintaining a seamless end-to-end experience. Digital Marketing. Aligning the CRM with marketing strategies and supplying data that supports digital marketing decisions to optimally manage the essence of the business: its brand. Digital Public Relations. Assessing the outcomes of every online initiative, ensuring continuous improvement and adaptation. Ultimately, this comprehensive approach fosters stronger relationships between businesses and their customers.
Description
Tooldata Martech is a social listening software as a service (SaaS) designed specifically for the Spanish-speaking audience in Latin America. It allows users to track over ten different platforms such as Instagram, TikTok, Twitter/X, Facebook, and YouTube, utilizing AI-driven sentiment analysis that boasts a 92% accuracy rate in Spanish. Notable features include real-time alerts for brand crises with early detection up to four hours, tools for monitoring competitors, and Share of Voice assessments, as well as automated reporting capabilities, a REST API for integration, and customizable white-label dashboards tailored for agencies. This platform is currently utilized by over 100 businesses throughout Chile, Colombia, Peru, and Mexico, reflecting its widespread adoption in the region. Users can take advantage of a 7-day free trial without the need for a credit card, with subscription plans starting at $500 per month. By providing these advanced tools, Tooldata Martech empowers companies to enhance their social media strategy and effectively manage their brand reputation.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$500/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chorally
Country
Italy
Website
chorally.com
Vendor Details
Company Name
Tooldata
Founded
2018
Country
Chile
Website
tooldata.io
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content