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Description
Chert serves as the iMessage framework designed for large-scale communication, offering the necessary API and workflow components to facilitate the sending, receiving, routing, and monitoring of genuine iMessage interactions. This platform empowers teams to create and implement AI functionalities within iMessage while ensuring high standards of quality, trust, and personalized engagement, with messages from verified numbers appearing as standard blue-bubble threads. Essential features such as typing indicators, reactions, reply context, read receipts, and attachments are preserved for both AI and human follow-ups, and multi-recipient conversations allow for identifiable senders and seamless transitions. Additionally, if a recipient is not registered on iMessage, the system can revert to SMS or RCS, providing delivery status updates for each message. Chert's workflow capabilities encompass phone number pools, reply routing, webhooks, and detailed audit trails, and its versatile API can initiate a conversation, interpret responses, and advance the workflow seamlessly. This ensures that organizations can maintain a cohesive and effective communication strategy across various platforms.
Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
API Access
Has API
API Access
Has API
Integrations
Attio
Close
GoHighLevel
HubSpot CRM
Salesforce
Slack
Vapi AI
iMessage
Integrations
Attio
Close
GoHighLevel
HubSpot CRM
Salesforce
Slack
Vapi AI
iMessage
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$78 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chert
Country
United States
Website
www.trychert.com
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management