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support

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Description

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Description

Enhancing customer satisfaction requires actively seeking and responding to their opinions and suggestions. Utilize metrics such as NPS (Net Promoter Score), CSAT, CES, or create your own tailored inquiries. You can conduct a one-off survey, establish ongoing assessments, or gather insights from specific transactions. Effortlessly collect employee feedback on a large scale and create instant reports for your team with just one click. Implement surveys focused on Candidate Experience, Employee Satisfaction, Training Evaluations, Knowledge Assessments, and much more. Optimize the user experience and functionality of your website, application, or product. You can independently launch website surveys without needing IT support and receive prompt feedback on your product inquiries within hours of deployment. Test the viability of your product or service concepts, gain valuable insights into your target demographic, and gather opinions on your ideas. Explore deeper analysis through advanced segmentation techniques. Engage users with voting options, knowledge assessments, psychological tests, forms, and quizzes designed for educational or healthcare contexts. With Startquestion, you will receive comprehensive support throughout every phase of your project, ensuring a thorough approach to gathering insights.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Slack Yes 
Stackreaction Yes 
Asana No 
Easyflow Yes 
Emailable Yes 
Facebook Yes 
FreshMail No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira Service Management No 
KonnectzIT No 
LinkedIn Yes 
Mailchimp No 
Manago AI No 
Salesforce No 
Shopify No 
X (Twitter) Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Microsoft 365 Yes 
Slack Yes 
Stackreaction Yes 
Asana Yes 
Easyflow No 
Emailable No 
Facebook No 
FreshMail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Service Management Yes 
KonnectzIT Yes 
LinkedIn No 
Mailchimp Yes 
Manago AI Yes 
Salesforce Yes 
Shopify Yes 
X (Twitter) No 
Zapier No 
Zendesk No 

Pricing Details

$995 per year
Starter: $995 per year
Pro: $1,995 per year
Premium: $4,995 per year
Enterprise: $9,995 per year
Ultimate: $19,995 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$49 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CheckMarket

Founded

2002

Website

www.checkmarket.com

Vendor Details

Company Name

Startquestion

Founded

2006

Country

Poland

Website

www.startquestion.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Market Research

Benchmarking Yes 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face No 
Panel Management Yes 
Paper-Based Yes 
Phone-Based Yes 
Sample Management No 
Statistical Analysis Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
SurveyOL Reviews

SurveyOL

SurveyOL.com