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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chatterence is an AI platform based in Europe that provides businesses with a multilingual web assistant while ensuring customer conversations remain within the EU. It can engage site visitors in over 30 languages, relying exclusively on the operator's own content to prevent any misinformation, and it seamlessly transfers conversations to human agents via email or WhatsApp when necessary. Additionally, the platform features a business intelligence component that integrates advertising, analytics, and conversation data into an intuitive dashboard that users can query using straightforward language. It is hosted on EU infrastructure with a unique deployment for each client, ensuring compliance with GDPR and the EU AI Act from the outset, without the use of tracking cookies. Developed by AC Agency, which is located in Las Palmas de Gran Canaria, Spain, Chatterence aims to enhance customer interactions while prioritizing data privacy and security.

Description

The T-NEX Chatbot serves as a specialized knowledge assistant for organizations, addressing frequently asked questions based on verified business information. It has the capability to fetch pre-existing answers while providing the original source citations, or it can incorporate a retrieval-augmented generation (RAG) feature that formulates replies using pertinent excerpts from documents. This solution also offers a platform for authorized personnel to generate, modify, and classify knowledge entries, ensuring that related source materials and ownership details are preserved alongside the answers. Its primary purpose is to assist with internal employee inquiries or specific customer service queries, covering areas such as operational guidelines, internal workflows, and available services. During the project initialization phase, parameters for content access, handling of unanswered inquiries, human intervention, and assessment against a predefined question set can be established before broadening the scope of sources or user access. Additionally, the integration of a language model is optional, allowing for customized management of data, access permissions, and conversational flows to align with specific organizational needs. This flexibility makes the T-NEX Chatbot an invaluable tool for enhancing knowledge sharing and operational efficiency within a company.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

AC Agency

Founded

1997

Country

Spain

Website

www.chatterence.ai

Vendor Details

Company Name

T-NEX

Founded

2024

Country

Germany

Website

t-nex.de/en/companies/products/ai-chatbot/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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