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Description
Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.
Description
WhereScape is a tool that helps IT organizations of any size to use automation to build, deploy, manage, and maintain data infrastructure faster. WhereScape automation is trusted by more than 700 customers around the world to eliminate repetitive, time-consuming tasks such as hand-coding and other tedious aspects of data infrastructure projects. This allows data warehouses, vaults and lakes to be delivered in days or weeks, rather than months or years.
API Access
Has API
API Access
Has API
Integrations
AfterShip
Amazon Redshift
Databricks Data Intelligence Platform
Delighted
Five9
Grasshopper
INSIDE
Magento
NICE CXone Mpower
PostgreSQL
Integrations
AfterShip
Amazon Redshift
Databricks Data Intelligence Platform
Delighted
Five9
Grasshopper
INSIDE
Magento
NICE CXone Mpower
PostgreSQL
Pricing Details
$99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chatdesk
Founded
2016
Country
United States
Website
www.chatdesk.com
Vendor Details
Company Name
WhereScape Software
Founded
2001
Country
United States
Website
www.wherescape.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Big Data
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Data Warehouse
Ad hoc Query
Analytics
Data Integration
Data Migration
Data Quality Control
ETL - Extract / Transfer / Load
In-Memory Processing
Match & Merge