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Description
ChatDesq serves as a messaging platform specifically designed for businesses utilizing WhatsApp to streamline customer interactions in support, marketing, and sales. By consolidating WhatsApp, Instagram, and Facebook Messenger into a unified inbox, it facilitates chat assignment, routing, and collaboration features such as roles, private notes, mentions, and pre-written responses, along with tracking message delivery and read receipts. Teams are empowered to launch campaigns using sanctioned WhatsApp templates tailored to specific customer segments, create no-code chatbot workflows with scheduled follow-ups, and utilize an AI agent that can respond based on a knowledge base while seamlessly transitioning to human agents when necessary. Additionally, the platform includes commerce capabilities like product catalogs, order collection, and payment links directly within chats. ChatDesq also simplifies the onboarding process for the WhatsApp Cloud API, providing a REST API, webhooks, and integration possibilities through Zapier. Its user-friendly browser interface is further enhanced by dedicated apps for iOS and Android, allowing team members to engage in conversations from anywhere, ensuring that no message goes unattended. This comprehensive suite of tools makes ChatDesq an indispensable asset for businesses looking to enhance their communication strategies across multiple channels.
Description
Chatarmin is an innovative SaaS solution designed specifically for e-commerce teams that leverage WhatsApp for product promotion and customer interaction. This platform empowers teams to gather WhatsApp opt-ins, organize contact lists and segments, launch marketing campaigns, and create automated messaging workflows for functions like cart recovery and communication after purchases. By integrating seamlessly with e-commerce shops and various marketing or customer service tools, it enables teams to synchronize their WhatsApp messaging strategies with their existing operations. Utilizing the WhatsApp Business Platform, Chatarmin also offers robust tools for analyzing campaign results and assessing message effectiveness. Marketing professionals can harness its capabilities to devise targeted campaigns, streamline customer journeys, and oversee all customer interactions from a centralized interface. Ultimately, Chatarmin serves businesses aiming to enhance their use of WhatsApp as a vital channel for customer engagement and marketing in conjunction with their online sales platforms. With its comprehensive features, it stands out as a key resource for e-commerce teams looking to optimize their communication strategies.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Emarsys
No
Facebook Messenger
Yes
Gorgias
No
Instagram
Yes
Intercom
No
Klaviyo
No
Magento
No
Make
No
Model Context Protocol (MCP)
No
Shopify
No
Integrations
Emarsys
Yes
Facebook Messenger
No
Gorgias
Yes
Instagram
No
Intercom
Yes
Klaviyo
Yes
Magento
Yes
Make
Yes
Model Context Protocol (MCP)
Yes
Shopify
Yes
Pricing Details
A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Trial
No
Free Version
Yes
Pricing Details
Software pricing is custom, based on shop volume and goals. WhatsApp user-initiated conversations are free; business-initiated conversations are usage-based, with Meta fees passed through without a Chatarmin markup.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Apporio Infolabs Pvt Ltd
Founded
2014
Country
India
Website
chatdesq.com
Vendor Details
Company Name
chatarmin.com GmbH
Founded
2022
Country
Austria
Website
chatarmin.com/en/marketing
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No