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Description
Chat2Desk, a chat room for businesses, is an online chat application. It helps businesses to improve their interaction with customers and attract new ones. You can also automate and improve processes with the service.
Chat2Desk offers omnichannel communication. You can add all popular messengers, social networks and other platforms in one window. This makes it easy for customers to contact your company.
Chatbots, such as those that use AI, automate communication and answer standard questions from customers.
Chat2Desk has an online chat widget on the website so that customers can quickly get the help or information they need.
Open API allows you to connect to CRM tools and other tools.
Description
SocialBugCRM enables businesses to maintain strong connections with their customers while enhancing operational efficiency. Our team is not only capable but also eager to tailor our CRM solution to meet your specific needs. The foundation of our CRM is designed for effortless integration with your website, allowing for the streamlined addition of new modules as required. Should you need a particular module that is not currently available, feel free to reach out, and we may be open to developing it for you.
Moreover, SocialBugCRM can implement an interactive widget on your site, working in conjunction with your existing secure authentication methods. This facilitates a smooth single sign-on experience from your website to our CRM. For instance, in the case of affiliate party plan businesses, once users authenticate on your site, they can easily access the widget to log into the CRM and place party orders. Similarly, this can be beneficial for any membership-based website that aims to provide customers with a tailored portal reflecting your company's specific digital processes. By doing so, we enhance user experience and streamline interactions between your business and its clientele.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Adobe Commerce
No
Authorize.Net
No
BigCommerce
No
Braintree
No
Brevo
No
Coinbase Commerce
No
Drupal
No
Facebook
Yes
Instagram
Yes
Magento
No
Integrations
Adobe Commerce
Yes
Authorize.Net
Yes
BigCommerce
Yes
Braintree
Yes
Brevo
Yes
Coinbase Commerce
Yes
Drupal
Yes
Facebook
No
Instagram
No
Magento
Yes
Pricing Details
10
Free Trial
Yes
Free Version
Yes
Pricing Details
$25.00/month
Price start at $25/month but it depends on modules/features enabled + usage fee which is based on CPU time / Bandwidth / Database usage.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chat2Desk
Founded
2015
Country
Russia
Website
chat2desk.com/en/
Vendor Details
Company Name
SocialBug
Founded
2014
Country
United States
Website
socialbug.io
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Affiliate
Affiliate Management
Yes
Affiliate Tracking
Yes
Banner Management
No
Commission Management
Yes
Contest Management
Yes
Coupon Management
Yes
Email / Newsletter Communication
Yes
Fraud Detection
No
Multi Level Marketing (MLM)
No
Multi-Language
Yes
Social Sharing
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
No
Document Storage
Yes
Email Integration
No
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
MLM
Commission Management
Yes
Distributor Management
Yes
Inventory Management
Yes
Lead Management
Yes
Multi-Country
Yes
Order Management
Yes
Payment Processing
Yes
Prospecting Tools
Yes
Sales Reports
Yes
Shipping Management
Yes
Warranty Management
Contract Management
No
Eligibility Verification
Yes
For Field Service
No
For General Contractors
No
For Manufacturers
Yes
Parts Management
Yes
Policy Management
No
Product Registration
Yes
Repair Management
Yes
Returns Management
Yes
Service Management
Yes
Warranty Tracking
Yes
