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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our system is seamlessly integrated with a variety of widely-used payment gateways, facilitating the updating of records and the retrieval of information regarding disputed transactions. It enables the tracking of the entire lifecycle of a disputed transaction, from the initial RMI to the responses received during pre-arbitration. Users can review dispute events alongside the necessary documentation for clarity. Additionally, system webhooks can notify users when new chargebacks or alerts are generated. Changes in status on records related to these chargebacks or alerts can also be communicated effectively. We leverage specific functions from a customer relationship management system to enhance risk mitigation strategies. Features of our platform include the ability to cancel orders, blacklist customers, and add pertinent notes. Furthermore, the system offers collaborative data reporting tailored specifically for dispute management. A wide range of unique reports provides rapid insights that aid in informed decision-making. Our Merchant API empowers merchants to instantly create new MIDs for their services, eliminating the need for cumbersome setup forms, spreadsheets, and welcome communications. In addition, our cutting-edge software is designed to automatically search for and match transactions with corresponding disputes and alerts, streamlining the entire process for users. With these advancements, we aim to enhance operational efficiency and improve the user experience significantly.

Description

Synctrack is a platform designed specifically for Shopify merchants to enhance the post-purchase experience. It assists ecommerce businesses in effectively managing and improving the customer journey after the checkout process, covering aspects such as payment tracking, shipment visibility, delivery notifications, returns, and exchanges. With Synctrack PayPal Tracking Sync, order tracking details are automatically synchronized with PayPal and Stripe, enabling merchants to maintain up-to-date payment records, facilitate quicker fund releases, and minimize the likelihood of payment disputes and chargebacks. Additionally, Synctrack Order Tracking offers a personalized order tracking webpage where customers can check their orders, view the latest shipment status, follow delivery progress, access carrier details, and review tracking history. Merchants have the flexibility to tailor the tracking interface with their branding, suggest products, provide support links, and integrate social media, creating a cohesive experience for their customers. This comprehensive approach not only enhances customer satisfaction but also fosters brand loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

First Data Yes 
Konnektive Yes 
NMI Gateway Yes 
Recurly Yes 
ResponseCRM Yes 
Shopify No 
Worldpay Yes 

Integrations

First Data No 
Konnektive No 
NMI Gateway No 
Recurly No 
ResponseCRM No 
Shopify Yes 
Worldpay No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chargeback Defense

Country

United States

Website

www.chargebackdefense.com

Vendor Details

Company Name

Synctrack

Founded

2017

Country

Vietnam

Website

synctrack.io

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Product Features

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Alternatives

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